Do you like working with cross-functional teams, including engineering, product, program, UX and operations teams, to define a bold vision and deliver high-value solutions to AWS customers? Do you enjoy leading initiatives that are critical to our customers' cloud operations, and the AWS business? Then, this Principal Product Manager Technical (PMT) role with the AWS Trusted Advisor team within AWS Kumo is for you.

At AWS Kumo, we hire the world’s brightest minds, offering an environment where they can relentlessly detect, design, and drive solutions to excel operationally and improve customer experiences. We are seeking an experienced Principal Product Manager Technical (PMT) who is innovative, passionate, and customer-focused, and is willing to “get hands dirty” in a start-up environment while being able to optimize delivery against both short and long term goals.

Key job responsibilities
- Create a product vision, and strategy for internal and external customers
- Engage with customers through a variety of channels and serve as the voice of the customer internally
- Engage broadly across AWS services and account teams to drive improvements in providing trusted guidance to customers to optimize their AWS workloads
- Define product roadmaps to achieve business goals, which includes providing customers the managed dashboards for insights and opportunities to optimize
- Work with business stakeholders and tech teams to define needs, build solutions, and measure results
- Establish goals and review metrics to identify opportunities and measure the success of the product features
- Provide effective written and verbal updates on the products and key projects to senior leadership and stakeholders

A day in the life
- Work closely with AWS service teams, AWS account teams, and Kumo engineering teams to deliver key initiatives to help AWS customers optimize their workloads and to accomplish their outcomes
- Align senior leaders across AWS to automate manual communication processes by highlighting customer value, and metrics
- Collaborate with the UX team for user research and wireframing
- Engage with partner teams to work backwards from customers and deliver crisp documents
- Drive AWS-wide programs to improve speed and quality of our best practice guidance shared with AWS customers

About the team
The AWS Kumo team provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate at scale. Kumo’s products, used by AWS customers and the support teams that help them, are vital to ensuring exceptional customer experiences on AWS. We aim to identify every need of customers across all AWS services before they do, and seamlessly connect them to the most appropriate resolution for their need, eventually fulfilling the vision of a self-healing cloud. We have unfettered curiosity and drive to help build “best in the world” support experiences that customers will love! We are inventing and designing tech that will directly impact every customer across all AWS services. Our industry-leading technology cuts across a wide range of ML techniques from Natural Language Understanding to Deep Learning. Our team packs a punch with principal level engineering, science, product, and leadership talent. We combine the culture of a startup, the innovation and creativity of an R&D Lab, the work-life balance of a mature organization, and technical challenges at the scale of AWS. We offer a playground of opportunities for builders to build, have fun, and make history!

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA | Seattle, WA, USA