We are seeking a Principal Program Manager to join our Reverse Logistics (ReLo) Operations Excellence (ROE) team. In this strategic role, you will spearhead initiatives to standardize and optimize reverse logistics operations across our global network and business verticals. Working closely with operations and business leaders, you will drive consistency in processes, technology implementation, and initiative prioritization throughout our worldwide ReLo network. The ideal candidate combines analytical rigor with excellent communication skills, demonstrating the ability to work independently while fostering strong cross-functional relationships. Success in this role requires strategic thinking, effective writing, and precise planning to deliver on objectives across multiple timeframes - from weekly targets to yearly goals. You will collaborate with stakeholders at all levels across geographic regions, while coaching functional leadership and partners on operational policies and tools. We seek a self-motivated, passionate professional who pays careful attention to detail and can drive holistic operational excellence throughout the organization. Your ability to build consensus, implement standardized solutions, and measure success across diverse business units will be crucial to advancing our global reverse logistics capabilities.

Key job responsibilities
Assessment & Analysis
• Conduct comprehensive analysis of existing reverse logistics capabilities, processes, safety standards, and operational configurations across all geographical regions
• Identify operational gaps, inefficiencies, and opportunities for standardization
• Develop analytical frameworks to evaluate operational parity across the network
• Create data-driven assessments of current state operations and future state requirements
Strategy & Planning
• Design and socialize mental models for prioritizing parity initiatives based on business impact and feasibility
• Partner across ROE pillar leads and other teams to develop comprehensive standardization strategies
• Create multi-year roadmaps for achieving operational excellence and parity across the network
• Define clear metrics to measure progress and success
Leadership & Influence
• Drive strategic alignment across senior leadership stakeholders and business units
• Influence annual planning cycles and resource allocation to support parity initiatives
• Lead executive-level presentations and reviews to secure buy-in for strategic initiatives
• Build and maintain strong partnerships with regional operations leaders
Program Management
• Oversee large-scale, complex programs spanning multiple regions and business verticals
• Develop detailed project plans, timelines, and resource requirements
• Identify and manage dependencies, risks, and mitigation strategies
• Drive regular program reviews and status updates with key stakeholders