The Principal Program Manager, Team Operations serves as a partner to the GVP of Product Strategy, Engineering and Design managing essential team operations and special initiatives that aim to optimize and improve organizational performance of a team of approx. 300 engineers, product and program, managers and designers across multiple locations around the globe. 

This role requires a dynamic and detail-oriented person who will play a crucial part in keeping our organization running smoothly and efficiently ensuring programs and projects align with organizational goals.  

 

Key Responsibilities

In addition to supporting daily department operations and meetings, this role is responsible for the following areas: 

Budget Management: Support leadership in the management of the workforce and T&E budget, including expense tracking and forecasting. Collaborate with stakeholders to ensure effective resource allocation for new hires, attrition, managing salary, promotions, and other departmental expenses. Team Resourcing: Work closely with leadership to ensure the team’s operational resources are available and trusted as a source of truth. Facilitate team collaboration across multiple locations.  Onboarding & Offboarding: Create and execute a seamless onboarding process for new employees, making sure they have everything they need for a successful start for new hires. Manage offboarding processes including budget updates, systems access, and team knowledge base changes. Goal Setting & Management: Facilitate departmental goal management including documentation, communication, and monitoring progress.  Meeting Management: Coordination of various meetings internal to teams, with stakeholders, other departments, executives, etc. Performance & Recognition: Build and manage programs that communicate, encourage and recognize outstanding performance of team members; highlighting achievements and celebrating contributions.  Compliance & Training: Support teams to adhere to company policies and internal training requirements.  Support management in identifying programs that will help develop the team's skills and knowledge, focusing on professional growth and cultural awareness. Work with HR to identify and deliver training sessions that will help ensure managers and teams have access to the skills needed for ongoing improvements and career growth. Employee Engagement: Facilitate channels and programs that support our inclusive culture that values diversity and feedback.  This includes planning and delivering virtual and in person activities including town hall meetings, brown bag lunches, surveys, and focus groups that address concerns and implement actionable solutions.

 

The ideal candidate has excellent program management skills, strong attention to detail, and a deep understanding of organizational dynamics. They should possess outstanding communication and interpersonal abilities, effectively collaborating with stakeholders at all levels.

Career Level - IC5