Principal Program Manager - DevOps and SaaS initiatives Job Summary

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Job: 33999-BHIL Location: US-MA-Natick Department: Program Management

As a Principal Program Manager for DevOps and SaaS initiatives, you will enable cross-functional teams to drive programs and develop high-quality software. In this role, you will work on strategic initiatives to deliver the infrastructure, platforms, and tools to accelerate our pace of delivering customer value. You will partner with the Engineering Managers and cross-functional leadership to plan, prioritize, and execute these initiatives.

Responsibilities Facilitate planning process to create roadmaps and release plans aligning with strategic objectives and priorities. Work with your cross-functional team to identify dependencies. Facilitate communications with dependent/impacted teams to negotiate and establish agreement of responsibilities and plans. Identify issues and risks; ensure mitigation plans are defined and track them to resolution or escalate as needed. Champion our continuous improvement core value. Facilitate problem-solving to identify root causes of issues and ensure countermeasures address the problem effectively. Design, pilot, and roll out new processes, best practices, standards, and KPIs as needed to improve team efficiency and effectiveness while avoiding unnecessary duplication of/variation from standard processes Evaluate team agile development practices, identify opportunities for improvement, and execute a visible plan for their achievement Co-author and execute change management and pilot plans. Gather, analyze, and incorporate feedback. Monitor KPIs to identify issues in team quality or delivery rate - raise awareness; define, communicate, and track the plan to address those issues Minimum Qualifications A bachelor's degree and 10 years of professional work experience (or equivalent experience) is required. Additional Qualifications Technical degree in Engineering, Math, or Science Experience in program management of strategic initiatives related to DevOps, Cloud, and SaaS capabilities Ability to understand technology; able to participate and contribute to technical conversations Ability to influence others even when you do not have direct authority over them Experience with Agile software development practices Experience with JIRA and Confluence