Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. The focus of our Azure CXP Engineering is to build extensible platforms, connect customer experiences (CX), enable digital transformation, and improve customer outcomes. Our top-level objectives include winning customer satisfaction by providing the help they need and reducing customer challenges. Our team believes in living the core Microsoft values of Respect, Integrity and Accountability. We are looking for a **Principal Software Engineer** with a passion for delivering well-designed, scalable, and reliable software for large-scale projects. As part of this role, you will collaborate closely with multiple teams across Microsoft to deliver key customer solutions and the technology to support them. You will be a meaningful part of a team that values diversity of thought and recognizes everyone for their personal strengths and desire to learn and grow.  Every day, our customers stake their business and reputation on cloud. You can help Azure CXP provide our customers with the world-class cloud services they need to succeed. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. **Responsibilities** + Produce extensible and maintainable designs and code. + Implements high quality code, maintainable code to be used across products with designs. + Optimize, debug, and refactor code to improve performance and maintainability, and effectiveness. + Apply debugging tools and examine logs, telemetry, and other methods to verify assumptions through writing and developing code proactively before issues occur and reactively as issues occur for products. + Leads identification of dependencies and the development of design documents for a product, application, service or platform. + Demonstrates deep understanding of up and downstream effects of solutions and work provided to ensure appropriate security and performance, driving reliability in the solutions. + Independently creates clear plans for testing and assuring the quality of solutions and defines success for the outcomes of tests. + Leads efforts to ensure the correct processes are followed to achieve a high degree of security, privacy, safety, and accessibility across solutions and teams. **Qualifications** **Required Qualifications** + Bachelor’s degree in computer science, or related technical discipline AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python + OR equivalent experience. + 3+ years of experience designing, implementing, and releasing complex software systems and services using a major cloud technology stack such as Azure or Amazon Webservices (AWS) **Other Requirements:** + Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. **Preferred Qualifications:** + Bachelor's Degree in Computer Science + OR related technical field AND 10+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, + OR Python + OR Master's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python + OR equivalent experience. + 3+ years of experience designing, implementing, and releasing complex software systems and services using Azure + Working knowledge of modern software development methodologies and tools that enable these, such as GitHub, Azure DevOps, etc. + The ability to lead by example and mentor others to produce high quality, extensible, and maintainable code. + Proficiency in computer science concepts including data structures, algorithms, and software design patterns. + Effective communication and collaboration skills and ability to drive cross-organizational initiatives. Software Engineering IC5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until November 6, 2024. \#AzCXP \#PRIMOjobs Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .