Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do We are seeking a highly skilled Principal Software Engineer to join our Cloud Engineering team. The team is responsible for designing, developing and operating the platform on which all Docusign applications will be deployed. The platform allows application code to be deployed globally on a Kubernetes substrate or virtual machines. It also supports a growing number of storage types (SQL, NoSql, Cassandra, Mongo etc.), and built-in connectivity across a global service footprint. Our goal is to provide an end to end experience to all developers that makes it easy for them to develop microservices, deploy them safely to multiple data centers around the world and operate them with minimal disruption. We provide the CI/CD pipeline as well as the guardrails to ensure that application is secure and complies with industry standards such as FedRamp, ISO, PCI, SOC2 etc. This position is an individual contributor role reporting to the Senior Director, Engineering. Responsibility Lead the design, development, and maintenance of a scalable, highly available and global application runtime platform Define and implement best practices for provisioning compute, storage and networking components across multiple data centers Drive technical strategy and roadmap for platform infrastructure, identifying opportunities for innovation and improvement Mentor and guide engineers on the team, fostering a culture of continuous learning, knowledge sharing, and technical excellence Monitor, troubleshoot, and optimize infrastructure systems, proactively identifying and addressing performance bottlenecks and scalability challenges Ensure platform security and compliance by implementing rigorous standards and collaborating with security teams to address vulnerabilities Advocate for and implement DevOps principles, promoting a culture of automation, resilience, and high-quality software delivery across the engineering organization Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 15+ years of professional experience in software engineering, with a strong background in distributed systems and cloud computing Experience in programming languages such as C#, Java, Go, or similar, with experience in building developer tools and automation frameworks Experience with Kubernetes, microservices, storage systems, databases, firewalls, networking and data platforms Experience implementing DevOps practices and tools, including monitoring, logging, and alerting, with a focus on reliability and resilience. Understanding of CI/CD pipelines (e.g., Azure DevOps, GitHub Actions), containerization (e.g., Docker, Kubernetes), and infrastructure as code (e.g., Terraform, Ansible) Experience with security best practices and compliance standards for infrastructure and application deployment Demonstrated ability to leverage telemetry data to drive insights, develop actionable improvements, and create innovative metrics that enhance system observability, performance monitoring, and proactive issue detection Preferred Excellent problem-solving skills, with the ability to troubleshoot complex systems and collaborate effectively in a fast-paced environment Strong communication and mentoring abilities, with a track record of leading technical projects and guiding junior engineers Deep experience with Azure cloud computing and working knowledge of AWS and GCP Experience leading migrations of applications from private data center to public cloud infrastructure Experience with on-call rotations, demonstrating the ability to effectively troubleshoot and resolve critical production issues under pressure, ensuring system stability and minimal downtime Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Washington, New Jersey and New York (including NYC metro area): $186,200.00 - $276,125.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid #LI-CI1