Position Purpose:

The Systems Engineer Principal CollabTools is responsible for creating a frictionless digital experience for all members of the balanced team who leverage our standard set of collaboration tools used for product and project management, digital white-boarding, and knowledge management.  This would include working across portfolios to design and implement effective information structures and processes that enhance the user experience, improve content findability, and support our organization's digital strategy for IT work effectiveness.  This role would report to a Distinguished Engineer.

Principals will help accelerate delivery speed and quality through technical expertise, technical leadership, and by communicating best practices within their assigned IT portfolios. They will be a key contact point across a large portfolio for sharing and engaging with principal software engineers to foster learning and adoption of new technologies. They will interface with our 3rd party vendors to ensure THD's technical needs are met and that we are driving interoperability within our existing technology landscape. The role will typically support 4-6 different teams. They will ensure that teams are making good use of resources, designing and refactoring systems to optimize costs, and will be responsible for identifying opportunities to streamline processes and optimize current infrastructure.  They will work cross-portfolio in a transparent, collaborative fashion to establish enterprise standards around testing practices and tooling.

Key Responsibilities:

70% Delivery & Execution

Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutionsDocuments, reviews and ensures that all quality and change control standards are metWrites custom code or scripts to automate infrastructure, monitoring services, and test casesCreates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactivelyContributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowermentIdentifies product enhancements (client-facing or technical) to create a better experience for the end usersIdentifies unsecured code areas and implements fixes as they are discovered with or without toolingIdentifies, implements, and shares technical solutions that can be used across the organizationCreates and architects foundational code elements that can be reused many times by a productCreates meaningful architecture diagrams and other documentation needed for security reviews or other interested partiesDefines Service Level Objectives for product to constantly measure their reliability in production and help prioritize backlog work

20% Support & Enablement:

Fields questions from other product teams or support teamsMonitors tools and participates in conversations to encourage collaboration across product teamsProvides application support for software running in productionProactively monitors production Service Level Objectives for productsWorks with vendors and the open-source community to help identify and implement feature enhancements in software productsWorks with other product teams to create API specifications and contracts for shared dataProactively reviews the performance and capacity of all aspects of production: code, infrastructure, data, and message processingTriages high-priority issues and outages as they arise

10% Learning:

Participates in and leads learning activities around modern software design and development core practices (communities of practice)Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizationsAttends conferences and learns how to apply new technologies where appropriate

Direct Manager/Direct Reports:

Typically reports to the Systems Engineer Manager or Sr. Manager, Technology Director or Sr. Director.

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.Must be legally permitted to work in the United States.Must be legally permitted to work in the United States

Preferred Qualifications:

6-8 years of relevant work experienceMastery of a modern scripting language (preferably Python)Mastery of writing SQL queries against a relational databaseMastery of a version control systems (preferably Git)Proficient in a front-end technology and framework such as HTML, CSS, JavaScript, AngularJS, ReactJS, and JQuery (preferably React)Proficient in a Linux based environmentProficient in a CI/CD toolchainProficient in enterprise system architecture and integration patternsProficient in a cloud computing platform and the associated automation patterns they provide (preferably Google Cloud Platform)Proficient in production systems design including High Availability, Disaster Recovery, Performance, Efficiency, and SecurityProficient in defensive coding practices and patterns for high-availabilityProficient in successful application of design patternsProficient in Terraform/Infrastructure as CodeProficient in API Integration patternsProficient in optimizing Agile Process Flows Experience in Information Architecture designExperience optimizing cloud costs and infrastructureProficient in container orchestration using KubernetesProficient in observability using open telemetry

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

6

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmBusiness Insight: Applying knowledge of business and the marketplace to advance the organization's goalsCollaborates: Building partnerships and working collaboratively with others to meet shared objectivesCommunicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesCultivates Innovation: Creating new and better ways for the organization to be successfulDrives Results: Consistently achieving results, even under tough circumstancesGlobal Perspective: Taking a broad view when approaching issues; using a global lensInterpersonal Savvy: Relating openly and comfortably with diverse groups of peopleManages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clearManages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problemsNimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvementSelf-Development: Actively seeing new ways to grow and be challenged using both formal and informal development channelsSituational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations