We are looking for a highly motivated individual to join our Production Services/SRE Team supporting the Asset Management Technology - Cloud Platform solutions. You will provide level 2 application support and work closely with multiple business unit within Fidelity. The position requires a deep understanding of application and infrastructure support and familiarity with supporting cloud computing environments. We build reliability into our ecosystem by applying best practices in Resiliency Engineering, Automation, Observability & Chaos Testing.

The Expertise You Have and The Skills You Bring

8+ years of experience in systems and platform operations and technology management

Proficient in Cloud computing, VMs, Windows, Linux, Azure and AWS

Experience in creating and managing production scale Kubernetes clusters. Create and deploy Kubernetes clusters on different cloud environments, especially in AWS EKS

Strong understanding of networking and infrastructure architecture

Strong Python scripting skills preferred

Exposure to On-Prem and Public Cloud as well as hands on experience working with public cloud (AWS/Azure/GCP)

Proficient with analytics and monitoring tools such as Grafana, Datadog

Experience supporting 24/7, continuous availability production and managed environments.

Solid understanding of software architecture to help empower software developers and engineers to build platforms with greater resiliency and fault tolerance in mind.

SRE (Site Reliability Engineering) principles a plus – resiliency, observability, and governance gating

Experience with continuous integration tools, such as Jenkins

Knowledge of best practices for IT operations in an always-on, always-available service model

Great communication, collaboration, and interpersonal skills

Expertise with Agile (Scrum, Kanban) delivery and system design, development, test and operational automation

Ability to work across teams to continuously analyze system performance in production, troubleshoot consumer reported issues, and proactively identify areas in need of optimization.

An ability to lead change in a creative and collaborative manner with business and technical partners.

The Team

As a member of the Site Reliability Engineering & Production Services team, you will work with other technology professionals to support Asset Management Technology - Cloud Platform solutions. The team comes from diverse technical backgrounds, and the responsibilities provide the opportunity for a variety of challenges. Ideal candidates will have a background in either software engineering or systems engineering with a desire to learn the other or previous experience as an SRE. We are looking for a Systems Thinking, SRE Engineer who has helped teams scale through production insights, operational automation, developer guidance, real-time metrics, automation.

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.