Description Amazon is seeking a Principal Technical Program Manager to own server availability for AWS customers. This is a critical role, ensuring that server compute capacity is consistently available to meet customers needs and that interruptions don’t interfere with running workloads. Amazon is dedicated to providing customers with the best experience that allows achievement of their goals on AWS, and this role will directly impact customer satisfaction. You will be responsible for tracking and reporting on the overall state of compute fleets, but also identifying and solving any concerns prior to them causing impact. Working within the AWS Hardware Engineering team, this role requires a strong understanding of technical deployment methodologies and safeties, as well as an ability to develop solutions for the short, medium, and long term. In addition to technical ability, the role requires strong written and verbal communications skills to communicate and coordinate across hundreds of teams on progress towards goals, and ideas for improvements. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. Key job responsibilities - 7+ years of working directly with engineering teams experience - 7+ years of technical product or program management experience - 4+ years of software development or hardware development experience - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems - Experience managing programs across cross functional teams, building processes, and coordinating schedules - Experience owning/driving roadmap strategy and definition - Strong ability to communicate verbally and in written format Basic Qualifications - 7+ years of technical product or program management experience - 10+ years of working directly with engineering teams experience - 5+ years of software development experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications - 8+ years of hands-on work managing complex technology projects experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.