We are seeking a highly skilled and experienced Principal Technical Program Manager to join our team. As an individual contributor, you will be responsible for driving mission-critical programs that contribute to the success of multiple strategic senior leaderhip goals. This role requires a proactive leader who can take ownership and collaborate effectively with cross-functional teams including business program managers, software engineering managers, and developers.

Key job responsibilities
- Lead the end-to-end lifecycle of digital orders including order hydration, customer eligibility checks, payment collection, and order fulfillment.
- Collaborate closely with upstream systems such as catalog and pricing, and downstream systems including digital royalties and financial record-keeping.
- Drive and manage multiple high-visibility programs aligned with strategic goals set by Senior Team and VP level executives.
- Write and communicate effective program review documents and status reports with direct visibility to Directors, Vice Presidents, and Senior Vice Presidents.
- Act as a key liaison between business stakeholders and technical teams, ensuring alignment and successful execution of programs.
- Uphold Amazon's core leadership principles including Earn Trust, Are Right a Lot, Think Big, and Deliver Results in all aspects of program management.
- Continuously identify opportunities for process improvements and drive initiatives to enhance operational efficiency and customer experience.
- Mentor and provide guidance to junior members of the team, fostering a culture of excellence and continuous learning.

About the team
Amazon Digital Acceleration powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience.