With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. The Strategy and Operations team is dedicated to driving the strategic vision and operational excellence across CE&S. We aim to enhance our company's edge by leveraging market insights, fostering innovation, and ensuring seamless execution of strategic initiatives. As a **Principal** **Tec** **hnical Program Manager** in CE&S Strategy and Operations team, you will drive critical quality excellence rhythms as part of our commitment to the customer experience _._ This opportunity will allow you to demonstrate cross team collaboration skills, understanding of the product lifecycle and deep technical acumen, and ability to deliver against key initiatives. You will gain a unique perspective of what we do and how it impacts customer outcomes. You will work closely with leaders across the organization as you play a critical role. We are looking for a candidate with strong technical program management skills who can work across complex teams to get things done. If you have a passion for innovation, like to dig in and deliver, and thrive when given a challenge, then this may be the role. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** + You will serve as overall lead for technical program management office driving cross-company initiative. + You will create relationships with stakeholdersand executives to drive strategy, orchestration and integration efforts across operational pillars. + You will provide technical leadership and strategic oversight in development of initiative planning and execute against roadmap. + You will oversee initiative governance programs and processes to ensure that specific performance requirements and standards are met throughout the development lifecycle (e.g., quality, compliance privacy, security, safety, accessibility). + You will partner with Software and Hardware Engineering to design complex technical solutions across feature areas. You’ll also give key stakeholders data-driven recommendations based on identified risks. + You’ll define success criteria and create relationships for implementing multiple feature areas for highly complex cross-functional projects. You’ll coordinate and ensure alignment across the business. + You will deliver on roadmap for multiple feature groups across divisions, track project schedules, drive development of staging and implementation plans, and lead governance programs. **Other:** + Embody our culture and values . **Qualifications** **Required/Minimum Qualifications:** + Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development + OR equivalent experience. + 3+ years of experience managing cross-functional and/or cross-team projects. **Other Requirements** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. **Additional or Preferred Qualifications:** + Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, + OR product development + OR equivalent experience. + 8+ years of experience managing cross-functional and/or cross-team projects. + 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until March 6, 2025 \#CES #S&O #MSFTNSBE25 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .