At AWS, we recognize that small and medium-sized businesses (SMBs) are the backbone of the global economy, often operating with limited resources and facing unique data and AI challenges. As the landscape of AI rapidly evolves, with the rise of Generative AI models, AWS is seeking a Worldwide Data and AI Specialist to join our growing team and drive innovation specifically for the SMB customer segment.

The emergence of Generative AI has unlocked unprecedented possibilities for our customers. By seamlessly combining large language models with expansive foundation data, these transformative technologies enable customers to generate rich, contextual content, automate complex workflows, and unlock new business opportunities. However, the success of Generative AI hinges on the curation and integration of high-quality data – a challenge sometimes faced by SMBs face due to limited resources and technical expertise.

In this role, you will be responsible for deeply understanding the specific data and AI needs of the SMB customer segment. Through extensive research, customer engagement, and hands-on experience, you will uncover critical insights that will shape new guidance, solutions, and engagement models to better serve these customers and empower them to harness the full potential of Generative AI.


Key job responsibilities
• Conduct in-depth research to deeply understand the unique data and AI challenges, needs, and pain points of the SMB customer segment, with a particular focus on how they can leverage Generative AI to drive business transformation
• Develop comprehensive guidance and strategies to help SMB customers navigate the complexities of foundation data curation and integration, enabling them to unlock the full potential of Generative AI
• Leverage your expertise to develop new guidance, solutions, and engagement models that address the specific requirements of the SMB segment, capitalizing on the latest Generative AI advancements
• Collaborate closely with cross-functional teams, including SMB-focused sales teams, product management, engineering, and other key stakeholders, to bring your insights to life and drive meaningful customer outcomes
• Advocate for the SMB segment's needs within the organization and champion the development of tailored offerings and programs
• Serve as a subject matter expert and thought leader, sharing your knowledge and insights with the broader AWS community, including leading executive-level briefings on data and AI topics
• Continuously monitor industry trends and customer feedback to identify emerging needs and opportunities, and proactively develop strategies to address them


About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.