Print & Mail Quality Assurance Specialist Department: Quality Control / Compliance Reports to: Quality Control Manager Location: Liverpool Full-Time: A typical work schedule is standard business hours, with the flexibility required to handle escalations or support during peak times or special projects. Pay Schedule: Weekly Pay Non-Exempt: Compensation starts at $42,000 - $55,000 yearly depending on experience + All hourly positions: + 2nd Shift, +$1. hour Shift Differential + 3rd Shift, +$2. hour Shift Differential ****The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person’s contributions and understand that every role has unique requirements that influence compensation; however, different roles may require different levels of expertise and qualifications, which can affect compensation. While we strive to maintain fairness and consistency across the organization, differences in responsibilities, qualifications, and market conditions may result in varied compensation levels. Our goal is to ensure that compensation remains equitable, aligned with the demands of each position, and reflective of each employee’s unique value. Benefits: Begin the first day after the first two full months of employment Position Summary The Mail Quality Assurance Specialist analyzes and compares outgoing mail to ensure accuracy, consistency, and compliance with organizational standards. The role involves detailed inspection of printed mail items, identifying discrepancies, and coordinating with relevant departments to rectify issues. The specialist must maintain the privacy and security of information, as errors can significantly impact client satisfaction and compliance. Essential Duties The essential functions include, but are not limited to, the following: Mail Analysis and Comparison: + Examine incoming and outgoing mail for accuracy and consistency. + Compare mail items against established criteria and documentation. + Identify and document any discrepancies or errors in printed mail. Quality Assurance: + Ensure all mail items meet organizational and client-specific quality standards. + Report any issues or discrepancies to the appropriate department or supervisor. + Follow up on corrections and ensure resolution of identified issues. Documentation and Reporting: + Maintain detailed records of mail comparisons and findings. + Prepare regular reports on the status and quality of mail items. + Document processes and procedures for mail comparison. Communication and Coordination: + Coordinate with various departments to resolve mail discrepancies. + Communicate effectively with team members and other stakeholders. + Provide feedback and recommendations for improving mail processes. Compliance and Standards: + Ensure compliance with organizational policies and industry regulations related to mail handling. + Stay updated on changes in mail handling procedures and standards. Inspection and Testing: + Conduct regular inspections of materials, in-process products, and finished goods. + Document and report inspection results, including any defects or deviations from specifications. + Review live production files using a quality control checklist. Process Monitoring and Improvement: + Monitor production processes to ensure adherence to quality standards. + Identify areas for process improvement and work with production teams to implement changes. + Assist in developing and updating quality control procedures and protocols. + Trace bad mail pieces in production. Compliance and Training: + Train production staff on quality control standards, including HIPAA, PII, and PHI requirements. Minimum Qualifications + High school diploma or equivalent. + Minimum of 3 years of experience in quality control or quality assurance in a manufacturing or mail production environment. + Previous experience in mail handling or a similar role is preferred. + Training in quality assurance or compliance is a plus + Attention to detail and strong analytical skills. + Excellent written and verbal communication skills. + Proficiency in record-keeping and documentation. + Ability to work independently and as part of a team. + Familiarity with mail handling procedures and quality standards. + Proficient in relevant software applications (Microsoft Office suite, SharePoint, Teams, Jira). + Strong problem-solving skills, curiosity, and a sense of urgency. + Ability to follow directions, hold others accountable, and be self-driven. + Commitment to continued learning in a dynamic environment. Decision Making Decisions significantly affect the strategy, operational, and business decisions that affect the department. Problems are varied, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills and general precedents and practices. Independence of Action Work progress is monitored by the supervisor/manager; the incumbent follows precedents and procedures and may set priorities and organize work within general guidelines established by the supervisor/manager. People Management Guides the work of others. May organize, set priorities, schedule, and review work. Physical Demands and Work Environment The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. + Work is performed in a warehouse or production facility environment. + May be exposed to varying temperatures, noise, dust, and printing chemicals. + Requires frequent standing, walking, crouching, bending, kneeling, lifting, and using repetitive motions of hands or wrists; finger, grasp, handle, or feel; reach with arms and hands for extended periods. + May require lifting up to 50 pounds and operating pallet jacks and forklifts. + Standard working hours with potential for overtime during peak periods Note This job description in no way states or implies that these are the only duties to be performed by this position's employee(s). Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements. They are subject to possible modification to accommodate individuals with disabilities reasonably. Immediate Mailing Services, Inc. is an equal opportunity employer and values diversity. Immediate Mailing Services, Inc. is a drug-free workplace that is compliant with applicable ADA regulations. Immediate Mailing Services Inc. is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age/ Immigration status. Immediate Mailing Service Inc. is committed to diversity and inclusion. We seek employees and customers from all backgrounds to join our teams, and we encourage them to bring their authentic, original, and best selves to work. Our employees are expected to do the same. All employment decisions are based on qualifications, merit, and business needs. The company is an equal opportunity employer, a drug-free workplace, and complies with ADA regulations as applicable, including Veterans Disabled. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to their health, safety, or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.