CTG is seeking to fill a Print Production Associate-Legal opening for our client in Huntsville, AL. Location: Huntsville, AL Duration: Ongoing contract Duties: Perform basic copying, faxing, printing, and scanning functions. Perform basic device cleaning and replace operator-accessible parts and consumables per equipment specifications. Proactively manage consumables and supplies using the Days Of Supply calculator. Maintain on-site operator replaceable parts inventory. Collect equipment meter information and submit for billing purposes. Perform basic equipment problem diagnosis. Serve as the primary customer contact for equipment support and service. Coordinate Move/Add/Change (MAC) processes. Perform data entry for activity and asset tracking. Provide ongoing end-user training on equipment. Serve as the point of contact for equipment removal and delivery. Contact service providers (company and 3rd party) as required. Utilize web-based applications as required. Drive (if required for duties). Download and install printer drivers on end-user equipment. Perform printer mapping to PCs as required. Escalate printer network issues to the appropriate resource. Perform Advanced Customer Training (ACT) or DocuCare maintenance and diagnosis functions. Manage and maintain on-site parts inventory using PM4. Ensure Service Level Agreements (SLAs) are adhered to per Statement of Work (SOW). Manage physical device control and configuration (IP address, scanning templates, user access levels, scan to file/email, etc.). Monitor and apply current patches. Manage non-company devices as required. Perform remote device monitoring and troubleshooting (Device Management). Identify and promote Office Solutions. Skills: Ability to demonstrate network connectivity knowledge (device management, print queue, print driver management). Ability to utilize competitive product and network management tools as required. Demonstrate ability to download and install files (fonts, drivers, etc.) from internet sites; open, complete, and save/print internet forms. Demonstrate ability to perform mail merges. Demonstrate intermediate knowledge of MS Word or equivalent: Insert images, create/manage tables and columns, edit headers/footers, create forms, and manage multiple sections. Demonstrate intermediate knowledge of MS Excel or equivalent: Navigate multiple worksheets, create charts/graphs, use basic math functions, and create basic formulas. Demonstrate working knowledge of MS PowerPoint or equivalent: Open and create basic presentations, print using different options. Demonstrate working knowledge of account-relevant applications (e.g., Adobe Acrobat, file conversion, or graphic arts applications). Basic knowledge of network (e.g., how to add or delete a network printer). Recognize PC to printer connectivity. Basic knowledge of Digital Front Ends (DFE). Functional knowledge of MAC when required by client. Experience: Knowledge of the legal process. 1-2 years of relevant experience resolving customer and equipment printing issues. Education: Minimum High School diploma or equivalent. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Recruiter Emily Drew at emily.drew@ctg.com. Kindly forward this to any other interested parties. Thank you! About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.