+ Receive in-coming calls from members, providers, etc and provide professional phone assistance to all callers through the criteria based prior authorization process. + Maintain complete, timely and accurate documentation of all approvals and denials, and transfer all clinical questions and judgment calls to the pharmacist. Requirements + Minimum (1) year experience in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position. + The Pharmacy Technician certification is preferred but not required at a State or National level. + Verifiable High School diploma or GED is required. As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.