The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
 

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

THE JOB:

As a Priority Check-In Agent (VIP Lounge Representative), you will set the stage for guest experience with your welcoming smile and service.  By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE STARTING RATE: $19.00

THE DAY-TO-DAY:

Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guestResolve guest bills with casino hosts for any additional food, beverages or show ticketsEnsure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions

THE RIGHT CANDIDATE WILL HAVE:

High School diploma, GED, or equivalent education experienceAbility to work varied shifts, including weekends and holidays1+ years of guest-facing customer service experience1+ year of Front Desk, Concierge, VIP Lounge experienceWorking knowledge of Learning Management System (LMS) software or related platformsExperience working in a similar resort setting

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.Free meals in our employee dining roomFree parking on and off shiftProfessional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today

Are you ready to JOIN THE SHOW? Apply today!