The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Priority Check-In Agent at The Cosmopolitan, you will be the first impression of our guest experience, greeting each guest with a warm smile and exceptional service. By taking the time to understand their individual stories and needs, you will take ownership of their journey, creating unforgettable WOW moments and lasting memories that extend well beyond their stay.

THE STARTING RATE: $19 per hour

THE DAY-TO-DAY:

Open the Priority Lounge daily by following department standards including but not limited to: running LMS/Opera reports for guest arrival and departure information, and assigning rooms for Priority arrivals

Ensure the Priority check-in/out process is thorough, efficient and flows smoothly while facilitating an excellent working relationship between the property and the guest

Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered

Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment & benefits to our guests

Resolve guest bills with casino services for any additional food, beverages or show tickets

Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish

Close the Priority Lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, run next day arrival reports, forwarding phones and locking the Priority lounge

THE IDEAL CANDIDATE:

High School diploma, GED, or equivalent education experienceAbility to work varied shifts, including weekends and holidays1+ years of guest-facing customer service experience1+ year of Front Desk, Concierge, VIP Lounge experienceWorking knowledge of Learning Management System (LMS) software or related platformsExperience working in a similar resort setting

THE PERKS & BENEFITS:

Health & Income Protection benefits (for eligible employees)

Professional and personal development opportunities through employee programs and network groups

Free meals in our employee dining room

Free parking on and off-shift at all MGM Resorts properties

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12432

Are you ready to JOIN THE SHOW? Apply today!