JOB TITLE: Private Client Account Executive

JOB TYPE: FLSA Exempt

ESSENTIAL DUTIES & RESPONSIBILITIES:

DOCUMENTATION

Process documents necessary to maintain the Client Insurance Program, utilizing agency management system.  These duties include but are not limited to:      

Act as the primary contact with the Producer and/or Client.New Business placement and cross selling is conducted as needed to maintain client’s insurance program.Initiate correspondence with the marketplace.Function as the primary contact with all companies to ensure proper processing of all requests necessary to effectively maintain the client’s insurance program.Maintain positive client relationships and have the ability to analyze situations, make proactive decisions and follow through.Prepare and obtain pre renewal updates for all clients.Create Acord applications, including Supplementals, as needed, for submissions to carriers.Utilize carrier websites and/or Silverplume as appropriate to price policiesPrepare Proposals or Summaries for renewal termsIssue Acord Insurance Binders for renewal terms if policies are not delivered to clients prior to renewalInitiate Premium payment requestsPrepare policies for delivery to clientIdentify and resolve Accounting discrepanciesCreate requests for changes to client’s coveragesManage Accounts ReceivablesManage Direct Billing with respect to CancellationsProcess mail and phone requests on daily basisPrepare documents for renewal terms, including Insurance Proposals, Acord Insurance Binders and Evidences of InsuranceAdhere to document retention software documentation guidelinesCheck all insurance policies in their entiretyIn absence of more senior team members, provide direction and guidance to other team members when appropriateConsultative ability to instruct and direct the client as appropriate to meet client needs

TEAMWORK

Function as team member of the Agency Workforce to ensure superior service to all MMA Clients. These activities include but are not limited to:

Delegate tasks to Account Manager, as appropriateDelegate tasks to outsourcing teams, as appropriate.Ensure tasks from both Account Manager and outsourcing team are completed as directedEnsure Account Manager is performing all tasks as outlined in the MMA Account Manager Job DescriptionTreat clients, prospects, and company employees with courtesy and respect. Contribute to a team approach toward meeting goals and providing excellent client service.Coordinate and monitor usage and quality of outsourcing teamsBe a mentor to the Account Manager, being an integral part of their trainingProvide direction and guidance to other team members when appropriateBuild and maintain carrier and broker relationshipsNegotiate with carriers on cost and program designAssist in plan recommendations for the clientCoordinate, Present and Attend Client Meetings including though not limited to:Schedule/Participate in Mid-year and Renewal Meetings, including coordinating  materials used in meetings (with demonstrated meeting purpose (i.e., pre or post renewal meeting, claims/loss control meeting,  gathering information, delivering policies, collecting payments ….etc.), with or without Producer as necessary 

TECHNICAL EXPERTISE

Demonstrate the technical expertise to assist in maintaining the Client Insurance Program.  These duties include but are not limited to:

Analyze insurance quotes and make recommendationsComprehend and interpret Insurance Contract requirements for CertificatesCommunicate with insurance carriers as neededCommunicate with clients as neededClient facing meeting as required, either in-house or offsiteBecome proficient using premium analysis softwareStay up to date on carrier plans and websitesUtilize carrier online rating programs as necessaryNegotiate with carriers on cost and program designMaintain knowledge of policy forms and endorsements with ability to explain detailed coverage provisions to the client and Account Manager  Design insurance program for client based on defined needs.Utilize agency management system to monitor pre-defined activities (policies past expiration, aged A/R, etc.)Identify and address any coverage gaps with Producer, carrier and client.Become subject matter expert and resource in area of interest or technical capability.

REQUIREMENTS:

Licensed:  Texas P&C AgentEducation:  Bachelor’s Degree, preferredMinimum of 5-7 years of Private Client Account Executive Experience preferredObtain relevant insurance designations.  If no designations, then 15 years of experience as an Account Executive preferredDemonstrate ability to multi-task and prioritize workWillingness to work to meet client needs beyond scheduled hours.Proficient at Word, Excel, and current internet technologies.Demonstrate proactive work style - Does not have to be asked or reminded of tasks.Ability to learn, analyze and comprehend commercial lines of insurance.Demonstrate ability to service clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulnessDemonstrate track record of interacting with, meeting with and partnering with assigned clients to achieve mutually desired outcomes via routine client contact by phone, e-mail and periodic meetings and planning sessionsDemonstrated experience in client facing roles, i.e., primary presenter of Client new business presentations and renewal presentations, strategy meetings, claims reviews, mid-year reviews, etc.Ability to interact with, support, collaborate with and direct employees in a variety of subordinate, peer and superior employee rolesAbility to speak professionally and comfortably in front of othersWillingness to work to meet client needs beyond scheduled hours by watching e-mail activity and answering important e-mails and calls after hours and on weekends, when necessaryMaintain and exhibit a positive, professional attitude in the performance of your job, treat clients, prospects, and agency employees with courtesy and respect, ability to maintain composure at all times, conform to the organizational chart on all personnel matters and contribute to a company team approach toward meeting agency goals and providing excellent client services. Represent the agency in a competent, professional manner, appropriate business attire for all client events or meetings unless otherwise advised by the client.Ability to travel to meet client service needs when necessary

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers. 

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