JOB TITLE: Private Client Account Manager

JOB TYPE: FLSA Non-Exempt

ESSENTIAL DUTIES & RESPONSIBILITIES:

Documentation

Update Agency Systems (Sagitta, ImageRight) and conduct data entry with new or revised client information and policy data as directed & and as required by guidelines of minimum standards of Sagitta data entry.

Process Daily Reports each day Process Download (Rotates among Account Managers)Work Download each day for assigned Account Executive

Process documents necessary to maintain the Client Insurance Program.  These duties include but not limited to:

Generate Pre Renewal Survey for all Mid-Market Accounts utilizing Template Letter in Sagitta.  Letters must be mailed by the end of the first full week each month to that month 90 days in the future.Generate Pre Renewal Survey for VIP accounts as directed by Account ExecutiveIssues New Business Policies upon receiving order (Binder, ID Cards)Prepare New Business Proposals (utilizing Excel Template)Prepare Renewal Proposals (utilizing SAGITTA FORM DOCUMENTS)Prepare Policy Checking documentsProcess EndorsementsProcess Id cardsPrepare bindersSchedules of InsuranceLost policy releasesOther functions as delegated by Account Executive or Director Client Services 

Technical Expertise

Demonstrate Technical expertise by Quoting New Business, Renewals and Remarkets as directed by the Account Executive

Utilize SilverPlume and/or individual Insurance carrier web sites such as Travelers, Republic, Kemper, Safeco, Progressive, State Auto, Allied, Cincinnati, Chubb, AIG and PUREOrder appropriate reports as directed by the Account ManagerAdheres to Department workflows as documented under Best PracticesNew Business WorkflowsEndorsement WorkflowsRenewal WorkflowsComplete Kaplan Correspondence courses for major lines of business H.O., Auto, PAF & Watercraft, Umbrella.  Carrier courses in Flood.  Initiate certification in the TIIA and/or CISR before beginning CIC, API, etc.

Teamwork

Actively function as team member of the Agency Workforce to ensure superior service to all MMA Clients. These activities include but are not limited to:

Participates in seminars and other training to maintain required licenses and for knowledge and skill development.Treat clients, prospects, and company employees with courtesy and respect and contribute to a company team approach toward meeting goals and providing excellent client service.At direction of Director, Client Services or Manager, Client Services personally oversee the process of assigned client renewals as outlined in the renewal timeline.  Survey preparation and analysis, Interaction with client in gathering of any missing informationPresentation and negotiation of renewal conditions with the carrier(s)Preparation of client proposal and participation in/presentation of proposal to client, updating of any changes necessitated in presentation with appropriate updating to the affected carriers, review of binder if appropriate, invoicingPolicy review and checking of policy for delivery to clientPerforms other duties as assigned by the Vice President of Client Services or Client Service Manager.

REQUIREMENTS:

Education: College Degree, preferred12 to 18 months insurance industry experience preferredIdeal candidate has performed significant portion of above tasks or similar activities for 24-36 monthsAbility to multi-task, prioritize work, and possess basic word processing and spreadsheet computer skills.Ability to demonstrate cooperation and effective communication with clients, vendors and internally with co-workers.Ability to service our clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness.Operational knowledge of various windows based application programs such as Excel, Word, Power Point and current Internet technologies Willing to work overtime due to cyclical nature of business, as needed.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers. 

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