Job Description Summary

As a Resident Concierge for The Private Residences, you will be responsible for several tasks and the day-to-day needs of the Residents, their guests, their service providers and at times Hotel guests. Every day will provide new requests and challenges and the ability to adjust and manage multiple tasks is a must, as well as knowledge of the St. Louis area including directions, entertainment, and restaurants. A flexible schedule, administrative and organization skills, and a professional, good-natured demeanor are necessary. Most importantly, complete discretion and professionalism are a must.

Job Description

Key Job FunctionsCoordinating authorized entry into homesHandle dry cleaning pick up and drop off Handle telephone requests and one-on-one interaction, reservations, delivery, arrange for car service, etcCoordinate package receipt/acceptance into Active BuildingProvide concise and accurate directions to residents, guests of residents or hotel guestsDevelop a strong knowledge of the hotel’s facilities and services and the surrounding community Gather and compile in professional form, information regarding the hotel, hotel outlets, and area events for the monthly resident newsletterAttend Monthly Staff Meetings

Deliver Passionate & Engaging Service to our GuestsYou will be passionate and truly engaged in taking care of our guests,  recognizing individual guests, and anticipating their unique needs to exceed their expectationsYou will consistently deliver our GUEST model:Greet or welcome everyone, warmly with a smileUse eye and ear contact and the guest’s nameEstablish/anticipate needsSolve and own all requests/complaintsThank everyoneBuild a solid relationship with your Colleagues Treat colleagues with respect and dignityOther duties and responsibilities may be assigned. The employee is expected to work in different areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Additional Job Information/Anticipated

Pay Range

Pay Rate $18/hr. Base pay offered may vary depending on various factors including but not limited to job-related knowledge, skills, and job-specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.