JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

About Us:

Our Work Dynamics business line works with some of the world's leading organisations to provide onsite solutions.

JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams

The Role:

The Private Wealth Concierge crafts bespoke, high-touch experiences for VIP and high net worth individuals visiting our client. This role ensures an environment of exclusivity, discretion, and unparalleled service, fostering strong relationships between Westpac and its most valued clients

A snapshot of the role:

Provide a personalized welcome to VIP clients, anticipating and exceeding their expectationsCurate exceptional meeting environments, paying meticulous attention to detail in presentation and ambianceCoordinate premium catering services, accommodating specific dietary requirements and preferencesManage all aspects of the VIP client journey, from arrival to departure, ensuring a seamless experienceOffer concierge-level assistance, including arranging transportation, reservations, or other personal requests Maintain the highest levels of confidentiality and security for all client interactions and informationCollaborate with various client departments to deliver integrated, white-glove serviceProactively identify opportunities to enhance the VIP client experience and implement improvementsHandle any issues or concerns with the utmost diplomacy and efficiencyConduct regular floor walks, employing a proactive mindset to use all four senses to note opportunities to elevate the experience and address issues before they become problemsFollow up with staff or guests when resolving issues to ensure expectations have been met and seek further opportunities to over-deliver

What you will bring

Experience in luxury hospitality, private banking, or high-end customer service, preferably in a corporate environment with a demonstrated ability to interact confidently with high net worth individuals and C-suite executives

You will have strong interpersonal skills and a focus on creating positive client interactions is essential.

You can anticipate needs and provide proactive solutions in a fast-paced environment using discretion when handling confidential information.

You’ll have excellent communication skills, both written and verbal, a secondary language would be desirable.

Proficiency in Microsoft Office suite and familiarity with meeting room management systems is also required

What to expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  

This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Location:

On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.