Pay Range

$19.10 - $37.30

Purpose:  The PRO Services Supervisor is responsible for developing and maintaining positive relationships with Professional Contractor customers (PROs) who rely on Floor & Decor to make a living. The PRO Services Supervisor will ensure regular follow-up is being initiated with PRO customers to assess their satisfaction with all Floor & Decor PRO Premier services and benefits, and to identify any additional business opportunities to meet and exceed sales and service goals.  

Minimum Eligibility Requirements:

1-2 years of leadership or management experience3 years sales and business development experienceKnowledge of hard surface flooring and installation materials and techniques preferredMust present excellent customer service skills and be results orientedProficient in basic mathematical skillsMust be self-motivated and able to multi-task in a fast-paced environmentExcellent verbal, written, and interpersonal skillsBasic computer knowledge, including Microsoft Office suite

Essential Job Functions:

Have a complete understanding of the PRO Services Blueprint and train each PRO associate on how to best execute the Blueprint and PRO prioritiesParticipate in store daily huddles, trainings, and new hire orientation to drive a store culture focused on servicing the PRO customer, and teach how to identify PRO shopping in the store by asking the “magic question”Train, develop, and coach a dynamic and motivated PRO Services Team to serve the PROs with a high level of service to build trust, strong relationships and loyalty.Drive PRO sales through designated store sales strategies, engaged customer follow-up, and continual review and follow-up on new PRO leadsHave a complete understanding of and conduct a daily review of the PRO Salesforce dashboard, and assign follow-up tasks to the PRO team members to align with the One New PRO, One Best PRO, and One Lost PRO strategyManage all daily and weekly tasking assigned to the PRO Services Specialists as outline in the PRO Daily RhythmProspect for new clients though a variety of techniques, including CRM-Salesforce follow-up tasks, follow up and introductory telephone calls, in-store sales, and occasional outside sales / marketing efforts.Partner with Design, Commercial, and Marketing departments to maximize efforts on leads and contactsHost or participate in trade association events, trainings, and trade shows, and assist in other PRO promotional events.Analyze local market to identify market opportunities, prospective companies, and associated buyersFollow-up on referrals and self-generated leads to identify buyer influences and any timing issuesPartner with Regional Account Managers (RAMs) on potential commercial sales clientsMonitor prospects’ contract calendars and update reports on status of leadsManage orders for PRO customers from quote to delivery to ensure satisfaction through purchasing journeyConnect regularly with new clients to assess level of satisfaction with services and develop a strong list of best PRO customers.Work with PRO Customers to educate them on the technology and value of Installation Material products offered and work to overcome objections of not completing their project. Present PRO Premier benefits and services to prospective clients through executing the PRO Tour and using designated marketing materials.Responsible for PRO Desk (in this case) maintenance and maintaining company visual standardsPerform other duties as assigned

Working Conditions (travel & environment)

Limited travel may be required by carWhile performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

PHYSICAL/SENSORY    REQUIREMENTS

Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Store Hours

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

Bonus opportunities at every level

Career advancement opportunities

Relocation opportunities across the country

401k with discretionary company match

Employee Stock Purchase Plan

Referral Bonus Program

A personal holiday and Volunteer Time Off program

Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.