Company Description

Why are we here?

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

In a nutshell

As a Problem Analyst, you will be part of our Problem management team to find the underlying cause of recurring incidents and to offer  permanent solutions to the cause of the problem. This role is critical for proactively monitoring, analysing, and resolving recurring incidents across our suite of applications, ensuring smooth and uninterrupted service delivery with the view of preventing future recurrence and enhancing the Business user experience. 

Where will you be based and what business will you support?

Based in Dublin, Ireland; you will be part of our Problem management Team within a dynamic IT environment, supporting a multi-application Program.

How can you help us? 

You will:

Lead Root Cause Analysis on recurring issues, ensuring timely and sustainable resolution.Supporting IT team’s ability to find the underlying cause of incidents and offer a permanent solution to the cause of the problem.Conduct proactive monitoring and analysis of incoming system alerts to reduce alert inflow and improve Turn Around Time (TAT) for resolution, implement preventive measures, identify areas for improvements, and prevent recurring issues.Track and manage the Problem Records Backlog, ensuring its prioritisation, progression, and timely resolution.Work closely with support teams, delivery managers, product managers, business and functional analyst, development teams to understand and identify problem specific use cases.Data-Driven Root Cause Analysis (RCA) with the support of metrics from application logs and infrastructure monitoring, correlate this data to support root cause identification.Follow up with relevant teams to track progress, address bottlenecks, and keep stakeholders updated on problems resolution.

 

Qualifications

Are you our kind of extraordinary?

You have:

Experience in Problem Management or IT Support roles, with strong RCA skills.Familiarity with ITIL platforms like ServiceNow or similar problem and incident management tools.Good understanding of MS SQL is a plus.Good understanding of Grafana to support data-driven RCA.Technical expertise – have a deep understanding of the product they handle as well as the processes behind it.Strong analytical, problem solving and prioritisation skills.Collaboration skills for cross-functional teamwork Strong organizational and multitasking abilities to manage multiple problem records and follow-ups.

What else should I know? 

The following skills are an advantage:

Knowledge of IT infrastructure (servers, networks, databases) and application architecture is an advantage.

Additional Information

What can we offer you?

A competitive salary package, including bonus and benefits;Extensive on-the-job coaching and training opportunities;A hybrid working setup; Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization;A dynamic working environment with a good team spirit where personal development and growth are highly encouraged. 

Your application:

As the role and Eurofins' IT Talent Acquisition team are international, please ensure to submit your application in English.

Want to know more about us?

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.