Job Seekers, Please send resumes to resumes@hireitpeople.com Detailed Job Description: Problem Manager: Service Now Management. Excellent communication. Technical skills(similar to service Desk L1/L2 Knowledge). Responsible to manage life cycle of all Problems that arises in a Prod Environment. Prevent incidents from happening. Capability to minimize the impact of incidents that cannot be prevented. Good experience in word and creating Documentation of Known Errors and workarounds. Experience conducting Root cause analysis.