About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Job title: Problem Manager Grade:9 Location: Belgrade, Serbia Mon-Fri coverage. Needed to bridge ITX and NCRV PM process. Direct communication with SMO and COL on PM. PBI management and documentation update. Workaround effectiveness and compliance analytics. Directly contact for ITX and COL expert tech resources for technical matters. Field dispatch analytics, hunt for DA and re-trip reduction opportunities. RCA, MIM reporting and analytics. Problem managers are responsible for dealing with a wide range of situations. These can range from product errors or quality control issues to customer grievances about defective products or services. The aim is consistently the same: detect and fix problems swiftly, so they do not have a detrimental effect on the company's bottom line. Problem managers perform a wide range of responsibilities; the most important ITIL problem manager roles and responsibilities include: Monitoring project progress to verify that deadlines are met, budgets are adhered to, and objectives are fulfilled. Collaboration with the customer to create and implement problem-solving solutions. Doing a comprehensive examination of a problem's core causes, including who, what, when, where, why, and how it originated. Analyzes determine the influence of new policies, procedures, or regulations on current processes. Offer management guidance on optimal practices for dealing with difficulties. Examine information from internal departments impacted by the problem to find areas for improvement. Take corrective measures based on best practices for recognizing causes and executing solutions. Coordination with other departments or expert consultation to discover answers to complicated challenges. Propose new procedures or methods to avoid future problems. To be effective, the IT problem manager must possess the necessary problem management skills. + Communication As a problem solver, you must interact with individuals, including other managers, employees, and clients. You must be able to communicate successfully in both writing and verbal formats. You are also required to communicate complex details, so it's necessary to explain technical attributes easily and understandably. + Problem-Solving Management Skills Problem-solving abilities are required for a problem manager. Utilize these abilities to solve challenges that influence a company's production or customer pleasure and also employ problem-solving abilities to identify solutions to issues affecting a team's morale or performance. + Critical Thinking Critical thinking is the competence to examine a problem and determine the best answer. As a problem manager, you are responsible for solving a problem that was caused by someone else. You can apply critical thinking to assess the problem and come up with a solution that is acceptable to all factions. + Teamwork As managers usually deal with groups of individuals, they must be able to work well with others. An ITIL problem manager can utilize collaboration skills to assist them in handling difficulties with their team members. They can also employ collaboration skills to motivate team members to express their opinions and recommendations. + Leadership As a problem manager, you can utilize your leadership talents to motivate and push your team to discover solutions to difficulties. You can also utilize your leadership abilities to assist your team in collaborating and making choices. Leadership abilities can also assist you in guiding your team through transition, which is an essential problem-manager role. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.” Help us run the world's top brands. At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.