Responsibilities Make an impact Actively manage and prioritize all open problems across all clients. Develop project plans with tasks and resources required as necessary. Track and meet metrics and Key Performance Indicators for Problem management Deliver daily summary of significant issues to Global Helpdesk Manager  Collaborate with relevant stakeholders to assign tasks for resolution and confirm deadlines. Actively follow-up until there is a problem resolution and deployment  Perform Trend Analysis on Problem tickets to see potential areas of improvement   Application Requirements What you need to succeed Essential Associates in Computer Science or other related technical discipline Strong leadership skills and interpersonal skills  2 years of experience in a helpdesk/call center Experience working with clients and team members to drive issues to resolution  Strong knowledge of warehouse management processes Ability to research, provide direction and/or resolution for technical problems. Proven track record in a fast-paced, demanding environment, with the ability to be adaptable  Experience with Microsoft Office  Excellent written and verbal English communication Ability to multi-task effectively Ability to work independently and on teams Strong sense of ownership  Excellent attention to detail Analytical, problem-solving, and decision-making skills Desired: BS degree in Computer Science or other related technical discipline 3 years of experience in a customer support role or equivalent Experience as a Problem Manager Demonstrated presentation skills Additional language skills a benefit Experience with SAP CRM