ALTA IT Services is staffing a contract to hire opportunity for a Problem Manager to support a leading health insurance customer. As a Problem Manager, you will play a crucial role in analyzing, designing, and implementing efficient business processes to drive organizational effectiveness and improve operational efficiency. Delivers process support and serves as a technical resource in process development, troubleshooting, process optimization, and scaling up initiatives. Creates baseline process maps, identifies inefficiencies, and assists with re-designing and re-imagining the process to deliver superior customer experiences.
Pay: $45/HR
100% Remote
Must be ITIL Certified
ESSENTIAL FUNCTIONS:
• Evaluate existing business processes to identify areas for improvement.
• Document current processes through detailed process maps, workflows, and diagrams.
• Analyze process performance metrics to assess efficiency and effectiveness.
• Design new business processes or re-engineer existing ones to optimize performance.
• Develop and implement process improvement strategies to enhance productivity and reduce costs.
• Collaborate with stakeholders to define process requirements and objectives.
• Lead change initiatives by effectively communicating process changes and their impact to stakeholders.
• Develop training materials and conduct training sessions to ensure successful implementation of new processes.
• Address resistance to change and foster a culture of continuous improvement.
• Identify opportunities to leverage technology solutions for process automation and optimization.
• Work closely with IT teams to implement software tools and systems that support business processes.
• Ensure alignment between business requirements and technology solutions.
Education Level: Bachelor's Degree
Education Details: Computer Science, Information Technology, or related field
Experience: 3 years relevant process business engineering experience in the healthcare sector or demonstrated ability to perform the functions at the level required
In Lieu of Education
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Preferred Qualifications
• 3+ years of experience in business process management
• 3+ years of experience with using process improvement methodologies
• Proven track record of successfully leading process improvement initiatives from conception to implementation.
• Strong analytical skills with the ability to collect, analyze, and interpret data to drive decision-making.
• Excellent project management skills with the ability to prioritize tasks, manage timelines, and deliver results.
• Experience with using Microsoft Office tools, including Excel, PowerPoint, and Visio
• Exceptional communication skills with the ability to effectively collaborate with stakeholders at all levels of the organization.
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System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.