As a ProCare Sales Analyst, you will ensure customers and sales representatives receive world class service by overseeing and owning the contract renewal and new contracts process by working closely with the Instruments sales force and ProCare leadership. You will be responsible for owning and driving the accountability process for renewals and warranty expirations, additional coverage, and generating contract revenue. You will own the functions of inbound lead generation, lead nurturing and revenue generation.
Who we want
High customer service. People that convey authentic enthusiasm, puts the customer first with compassion and has charisma that drive people to want to partner with you.
Hard-working winners. Confident, competitive and results-oriented professionals who create a track record of success.
Collaborators. Relationship-savvy people who intentionally make and strengthen connections with both internal partners and external customers.
What you will do
Indirectly influence a team of reps to manage new contracts and renewals to drive customer success and deliver quality service and ensure regulatory, compliance, and pricing expectations are met with all interactions within the contract creation process.
Develop yearly business plans focusing on a winning renewal strategy, including off manufacturer warranty within geographical territory working cohesively with Marketing, Sales Force, and Manager. Align objectives with the business goals and work to build team goals.
Present price and terms of the contractual agreement to sales representatives and customers.
Ensure pricing integrity is met on all proposals within your territory. Work cohesively to educate the Sales Force and team members on service contract pricing and strategies.
Generate and communicate new leads to designated sales representatives for them to further investigate with the customer.
Develop and manage renewal strategy, renew contracts prior to expiration date, increase renewal rate as specified in business objectives.
Build and create ROI’s (data and presentations), proposals, and strategies for presentation.
Develop and manage New Build Warranty Expiration strategy and initiate contracts prior to expiration of warranty.
What you need
Required:
Bachelor's degree
1+ years of experience
Excel experience
Preferred:
Sales operations experience
Medical device industry experience
ERP systems (Oracle, SAP, CPQ) experience
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.