Site: The Brigham and Women's Hospital, Inc.

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

This is a budgeted replacement for Cassandra Monteiro. This is to replace PN0098044 which is closed.

 

Job Summary

Summary<br>The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians. The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency.<br><br>Does this position require Patient Care?<br>Yes<br><br>Essential Functions<br>-Assists in complex office-based procedures and provides clinical oversight for quality control programs. <br>
-Provide leadership to the medical assisting team, including training, mentoring, and performance guidance. <br>
-Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources. <br>
-Foster a positive and collaborative team environment, promoting teamwork and professional growth. <br>
-Coordinate patient flow, ensuring timely and efficient delivery of care. <br>
-Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination. <br>
-Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team. <br>
-Assists with competency assessment for other MAs and provides input on performance evaluations. <br>

 

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant - Data Conversion - Various Issuers preferred

Experience
Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required

Knowledge, Skills and Abilities
- Strong leadership and team management skills.
- Comprehensive knowledge of medical terminology, procedures, and protocols.
- Proficiency in electronic health record (EHR) systems and medical office software.
- Ability to take vital signs, manual blood pressure, and collect blood samples and other specimens.
- Excellent interpersonal and communication skills, both written and verbal.
- Attention to detail and strong organizational abilities.
- Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment.
- Knowledge of HIPAA and other privacy and security regulations.

 

Additional Job Details (if applicable)

PRINCIPAL DUTIES AND RESPONSIBILITIES

Technical expertise: Independently prepares the instrumentation, supplies, and equipment required for the performance of office-based procedures following practice protocols and hospital policies.

Ensures that all equipment is present and in optimal operating condition. Manages maintenance needs of equipment including regular maintenance and repairs, coordinating with vendor and Practice Manager as necessary.Anticipates the needs of the patient and clinician to facilitate the smooth and timely flow of the procedure.Maintains sterility at all times; recognizes and resolves any breaks in the sterile field.

Technique:

Performs technical skills completely and efficiently ensuring patient safety, comfort, and privacy. Works with practice managers and outside vendors to ensure that equipment is available and in good working condition.Ensures that equipment and supply levels are sufficient to ensure that all office-based procedures can be performed as scheduled. Proactively orders supplies, working with the Practice Manager as necessary.Proactively alerts Practice Manager of needs related to equipment (new purchases, replacements, and repairs)

Rooming process: Escort patients to the exam room and follow practice workflow (e.g., patient identification, initiate medication reconciliation, screening questions, vital signs) including documentation in Epic in a professional, inclusive, accurate, and enthusiastic manner. Prepare the patient for the procedure, explain the procedure, and ensure that the patient's concerns are addressed.  Facilitate the patient’s recovery from the procedure and ensure the prompt turnover of the room. 

Responsible resource use: Maintain cost-effective use of supplies, equipment, time, and other resources.  Communicates needs for equipment and medical supply order/repair, and order items as needed, ensuring budget is followed. Proactively identify opportunities for efficiencies or cost savings.

Sterilization: Follows manufacturer, institution, department, and practice-specific protocols for instrument cleaning and sterilization and high-level disinfection. Completes annual competency requirements.

Documentation: Independently maintains all necessary logs and records per established standards of care and compliance readiness.  Facilitates and participates in the Universal Protocol.

Ongoing Development: Attends educational programs/meetings to learn new skills and information to improve patient care. Completes annual competencies in a timely manner. Actively works with hospital infection control teams on sterilization protocols, as required. Serves as Subject Matter Expert (SME) at the discretion of the Practice Manager.

Training / Mentorship: Ensure practice protocols are well documented and communicated to the team. Act as a mentor to new staff members.

Project Leadership/Operational Improvement: Lead and complete projects to support clinical operations. Actively identify opportunities to improve clinical workflows and implement recommendations

Other Duties As Assigned

Physical Requirements

Standing Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)

 

Remote Type

Onsite

 

Work Location

45 Francis Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

EEO Statement:

The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.