Job ID: 39492 | Location: Airoli, Maharashtra, India
Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.
At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.
Purpose of role:
To provide effective demand servicing to customers. Ensure effective communication to customers (internal /external) on status of supply and availability of material.
Responsibilities
Process all order types according to principal’s rules. Collaborate with Business Support, Affiliates, and Agents. Create SAP deliveries, monitor, and track open orders. Periodically review pending orders, coordinate with BU for actions. Maintain customer/country shipping instructions for efficient order fulfillment. Provide feedback on order status and manage issues/claims. Ensure 100% delivery performance to customers. Shift Time: 5:30 PM to 2:30 AM (Pick up & Drop provided)
Requirements
Any Graduate 1-2 years relevant experience in Order Management or Customer Service. Working experience with a captive or outsourced shared service centre. Preferred experience in SAP SD (Sales & Distribution) module.
Our Offer
Company Culture:
Be part of an amazing team, who will be there to support you. A forward-looking company, with a culture of innovation and a strong portfolio in sustainable technologies. Ongoing Professional Development Opportunities Inclusive Work Environment Approachable Leadership Long term growth opportunity Work-Life Balance Speak Up Culture Women's Inclusion Network of Clariant (WIN)Benefits:
Hybrid Work Model- 3 days in office and 2 days remote Child Day Care facility fully sponsored by Clariant In-house Cafeteria & Subsidized meals 30 Days Annual Paid Leaves Clariant-Sponsored Annual Health Check-Up Centralized Company Transport for Designated Routes (Regular shift) Employee Wellbeing & Assistance Program Group Medical Insurance, Group Personal Accident Insurance and Life Insurance Maternity & Parental leave policies Performance-Based Competitive Annual Bonus Plan On-Site Medical Assistance for Employees: Doctor Visits Available Three Days a Week with a Medical Attendant Present Five Days a Week in the Medical Room.
Your Contact
Alka Sharma
Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.
At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.