Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of [Process Associate], [Customer Service - Collections]
We are looking for professionals with Collections Skills who have worked preferably in collections management and have a good understanding of upstream and downstream of Collections

Responsibilities
• Should be able to work in blended environment where able to cater both Inbound and Outbound calls.
• Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all servicing efforts.
• Handle up to 1-179 days (early stage and late stage both) past delinquent account.
• Primary responsibility is to ensure that the account becomes current provide solution to keep it current for long term.
• Also ensuring to identify distressed customers who cannot pay their bills and give them a short term or a long-term solution such as Hardship or a long-term arrangement.
• Provide payment plans basis customer requirement.
• Strong analytical and accounting skills
• Focus on team goals and successes, not just individual goals and successes.
• Willingness to take additional training as suggested by management.
Qualifications we seek in you
Minimum Qualifications / Skills
• Graduate or equivalent
• Should possess excellent spoken written communication skills
• Must have excellent soft skills to create a good customer experience
• Should have sound computer knowledge
• Needs to be good at multitasking

Preferred Qualifications/ Skills
• Prior collections management experience

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.