Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities :
Join a team that provides Level 1 and 2 Helpdesk support (Voice/Non-Voice) for BOSCH and its global customers.

The individual must possess basic skills / abilities to perform the essential functions.

Responsibilities:Provide Level 1 and Level 2support for tools/applications and co-ordinate with stakeholders until closure

Obtain and evaluate all relevant data to handle complaints and enquiries

Monitor and Dispatch incidents/tickets to the right technical solution group

Efficiently resolve complaints to completion and achieve customer satisfaction

Complete call notes and reports as necessary and update them in the CRM

Report creation using MS office tools

Record details of comments, enquiries, complaints, and actions taken

Manage administration, communication and coordination with internal departments

Flexible and willing to work in shifts – 24/7 helpdesk environment

Qualifications1 Year - 3 years of recent work experience in handling tickets and supporting any tools/applications

Exposure and understanding of ITIL concepts

Good working knowledge of MS Office tools

MS Excel - Advanced

MS PowerPoint - Advanced

Multi-Lingual ability is a must

 

English: Excellent verbal and written communication skill

 

Knowledge of regional languages like Kannada/ Tamil / Telugu/Malayalam is nice to have

 

Willing to work in rotational shifts
 

Qualifications

Educational qualification:

Any Degree

Experience :

2+ years

Mandatory/requires Skills :
English: Excellent verbal and written communication skill

Preferred Skills :

Additional Information

Work Location would be Chennai