Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Service

Looking for a bilingual customer service associate. Associate should be able to resolve customer concerns.

Responsibilities

Experience providing strong customer excellence while resolving customer concerns

Ability to work effectively and independently in a structured but flexible team environment

Ability to follow regulations, policies, and procedures

Strong analytical skills with attention to detail and accuracy

Call Center Experience

Basic Microsoft Office skills

Bilingual speaking proficiency in Spanish/English

Ability to navigate multiple computer systems, applications, and resources

Ability to manage individual production goals and deadlines

Ability to make timely judgement decisions while working in a fast passed work

Basing finance knowledge

Job Expectations

Training and job will be onsite full time in our Richardson office

Flexible to work any hours during hours of operation: Monday-Friday 9am-9pm CST

Your assigned schedule dynamic and is subject to change based of business needs and will fall within these hours of operation

There may occasionally be opportunities for overtime

Qualifications we seek in you

Minimum Qualifications / Skills

Customer Service experience, or equivalent demonstrated through one or a combination of the following: Work experience, training, military experience, education

High School Diploma or equivalent

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.