Process Engineer
Kforce
Kforce has a client that is seeking a Process Engineer in Spring, TX.
Responsibilities:
* Definition, design, implementation of vertical and horizontal ITIL framework and ITSM processes
* Understand the Services, Services Providers, and the Services metrics- SLAs, KPI associated with various processes associated from Service management point of view
* Process Engineer will ensure various process standards and designs are created, updated on periodic basis working closely with the respective Process Owners and Stakeholders
* Analysis of the IT Metrics, draw inferences and engineer service improvement processes to increase speed, quality and reduce costs of IT infrastructure deployments
* Drive meetings, interactions with Services teams and to improve the quality of services, metrics data and reporting
* Feed process engineering workflows into templates for technical writing documentation to fulfill infrastructure team requirements
* As a Process Engineer, you will develop/enhance an audit framework for Service Delivery processes to address gaps and improve Maturity
* Participate in audits, Services reviews and provide inputs on improving effect
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