**About the Team  - CommOps (COE)** The APAC COE team believes in a #GoGetIt approach. Our successes are attributed to our people who are relentless to help others in any way we can. We handle critical concerns from safety to escalations, and make sure that the resolution matters to the customer - making each member an eventual promoter of Uber. The right time is always “now” when joining Uber and the COE; it has always been moving towards greater heights as we support a lot of markets - allowing you to learn every single day. **About the Role** This role is a key position in the Centre of Excellence (COE), Uber Hyderabad. We are seeking a Program Manager, Process Excellence who will lead key projects and work streams that are critical to our COE and CommOps success. This leader will focus on analyzing and improving business processes, implementing process reengineering initiatives, and driving continuous improvement projects to enhance efficiency, productivity, and overall performance.. The role will require discipline and self-management in coordinating multiple initiatives with competing priorities at the same time to successful completion. You will work closely with the COE leaders and cross-functional stakeholders to develop and execute action plans that align with our long-term goals and drive significant impact. Experience with continuous improvement/process excellence roles, project management or operations management, and/ or customer experience journey identification and process improvement are preferred qualifications for this position. **Your impact in Role** - **Process Analysis and Improvement:** Analyze existing business processes to identify inefficiencies and areas for improvement. Develop and implement process improvement strategies to streamline operations and enhance productivity. Utilize data-driven methodologies to assess process performance and identify key performance indicators (KPIs). - **Business Reengineering:** Lead business process reengineering initiatives to redesign workflows, eliminate redundancies, and optimize resource utilization. Collaborate with cross-functional teams to understand business requirements and develop innovative solutions. Conduct impact assessments and feasibility studies to support reengineering proposals. - **Continuous Improvement:** Drive a culture of continuous improvement by promoting best practices and implementing lean methodologies. Monitor and evaluate the effectiveness of improvement initiatives and make necessary adjustments. Provide training and support to team members on process improvement tools and techniques. - **Business Analysis:** Gather and document business requirements, process flows, and functional specifications. Conduct gap analysis to identify discrepancies between current and desired states. Develop and present detailed business cases to support proposed changes and initiatives. - **Stakeholder Management:** Build strong relationships with stakeholders at all levels to ensure alignment and support for process improvement initiatives. Communicate project status, risks, and issues to stakeholders in a timely and transparent manner. Facilitate workshops and meetings to gather input and gain consensus on process changes. - **Project Management:** Manage process improvement projects from inception to completion, ensuring timely delivery and adherence to project scope. Develop project plans, timelines, and budgets, and monitor progress against milestones. Identify and mitigate project risks and issues, and implement corrective actions as needed. **The Experience You"ll Bring** \-\-\-\- Basic Qualifications ---- 1. **Proven experience:** You have worked independently for at least 3+ years as a continuous improvement champion. You have designed and delivered high impact projects using skills of Data, Tech and Change Management. 2. **Engagement with senior stakeholders:** You have worked and are comfortable presenting ideas, taking feedback and influencing middle to senior management stakeholders on the projects and intended direction 3. **Get it done attitude:** You have the ability to deliver outcomes in a short time frame, rising above ambiguity and defining your own path when there are multiple unknowns. You work largely autonomously and have no trouble following through on what you committed. 4. **Strong stakeholder intuition and communication skills:** You have a strong ability to work with stakeholders from multi-cultural environments, persuading them with trust and credibility. You have strong verbal and written communication skills. 5. **Structured, analytical thinking and problem solving skills:** You are able to quantify business problems in a data-driven way, define intervention plans, and demonstrate measurable outcomes. 6. **Passion for continuous improvement:** We constantly welcome change, improving processes to raise standards. You must be always on your toes - finding the next opportunity to improve the way things were, and highly driven to make the change yourself. 7. **Attention to detail:** Getting to the root cause of issues and understanding in granular detail the requirements, solution design, defects and levers to influence the metrics. 8. **Certification:** You are a trained BlackBelt (certification preferred) \-\-\-\- Preferred Qualifications ---- 1. 3+ years of minimum experience in process excellence 2. Relevant degree in Computer Science, Engineering, Mathematics or related field. 3. Strong program management skills 4. Strong analytical skills, excellent time-management and organizational habits 5. The ability to clearly communicate and present information to stakeholders across all levels of the business 6. Proven success working in a fast-paced business environment 7. Excellent stakeholder management skills - ability to work in a matrix environment and communicate effectively with diverse stakeholders We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).