Work Shift:

Day (United States of America)

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Position Overview:

Under general supervision of the Director of Management Engineering, supports process and performance improvement activities throughout Capital Heath (CH). Assists in making significant changes in clinical, operational or transformational processes through planning, developing, and implementing performance assessments and interventions. Serves as an internal process and performance improvement consultant and educator to internal clients including department managers and hospital administration. Utilizes industrial and systems engineering tools and techniques together with other proven improvement methodologies such as Lean and Six Sigma, as needed. Serves as a coach/mentor, role model, and change agent to Capital Health management in assessing and identifying their own performance improvement needs and opportunities as well as drive improvements and sustain results.

MINIMUM REQUIREMENTS

Education:Bachelor's degree in Industrial Engineering, Operations Research, Organizational Development, Education, Finance, Management, Healthcare Administration, or other related field. Master's degree preferred.

Experience:Three years experience in performing and/or facilitating process/operations improvement activities.

Other Credentials:

Knowledge and Skills:Strong service orientation required. Must be able to communicate effectively with client personnel and employees at all organizational levels and develop effective working relationships with staff and a network of technical resources to include making presentations, serving as an instructor, and presenting timely reports to management. Must have strong leadership, coaching and mentoring skills.

Special Training: Strong Microsoft Office applications (Excel, Word, Powerpoint). Lean Six Sigma Green Belt certification preferred. Basic knowledge of a discrete event simulation tool and statistical analysis tool (i.e. Minitab), preferred.

Mental, Behavioral and Emotional Abilities: Able to relate to diverse ages and demographic backgrounds. Must be a team player with the ability to exercise sound judgment and discretion; ability to solve problems, be able to plan and be well organized. Able to build strong support and consensus, and ability to manage results, process and relationships. Change management skills required. Demonstrates understanding of operational, financial and human resource implications of large-scale change efforts. Demonstrates strong team dynamics and intervention skills. Able to lead, organize and conduct educational activities for all levels of the organization.

Usual Work Day:8 Hours  

Offers are contingent upon successful completion of our onboarding process and pre-employment physical.  Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.

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