As a Process Improvement Analyst – Automation in our Card Services and Connected Commerce team, you will be responsible for identifying, designing, and implementing automation solutions that optimize business processes and improve operational control and efficiency. You will be working with technologies such as Robotics Process Automation, SharePoint, and Alteryx, and partnering with Data and Analytics to deliver solutions leveraging AI/Large Language Models. This role requires a conceptual understanding of automation technologies, strong project management skills, and the ability to collaborate effectively with cross-functional teams.

Job responsibilities

· Identify key business processes that can benefit from automation and support the prioritization of initiatives based on impact and feasibility.

· Conduct thorough analysis of existing business processes to identify inefficiencies and areas for improvement.

· Collaborate with stakeholders to gather requirements and design automation solutions that meet business needs.

· Develop detailed process maps, workflows, and documentation to support automation initiatives.

· Lead the end-to-end implementation of automation projects, from concept to deployment.

· Work closely with IT, engineering, and other relevant teams to ensure seamless integration of automation solutions.

· Oversee the development, testing, and deployment of automation tools and technologies.

· Foster a collaborative and innovative work environment that encourages knowledge sharing and continuous learning.

· Work closely with business units to ensure alignment of automation initiatives with organizational goals.

· Communicate the benefits and value of automation initiatives to stakeholders at all levels of the organization.

Required qualifications, capabilities, and skills

· Proven experience (5+ years) in process automation, business process improvement, or a related field.

· Excellent project management and organizational skills.

· Strong analytical and problem-solving abilities.

· Exceptional communication and interpersonal skills.

· Ability to work effectively in a fast-paced, dynamic environment.

· Experience with Agile/Scrum methodologies is a plus.

Preferred qualifications, capabilities and skills

· Experience with Agile/Scrum methodologies is a plus.

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position.  Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).