Process Improvement Specialist Job ID 208319 Posted 03-Mar-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Toronto - Ontario - Canada Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. **About the role:** CBRE are actively seeking a **Process Improvement Specialist** located in **Toronto, Ontario** whose main responsibilities will include, but are not limited to, the following: + Perform analytical studies (e.g., maintenance/operational costs/ etc.) including descriptive reporting; + Predictive analysis / Process engineering of HVAC operations to improve effectiveness of service to clients; + Troubleshoot HVAC issues in conjunction with operations department providing a theoretical approach to situations; + Work alongside unionized staff in a leadership capacity; + Perform Root Cause Analysis investigations to remediate problems from the source; + Liaise between various service providers to ensure standard of care is maintained for clients; + Spearhead the Energy Smart Operations initiatives and the associated metrics; + Building automation programming and efficiency enhancements; + Progress the “5 Year Plan” along from a technical, innovation, procedural, and documentation standpoint; + Assist new property start-ups using technical knowledge such a creating Standard Operation Procedures; + Analyzes ACML performance relative to KPI’s and assist Operations department to achieve targets; + Performs other projects and duties as assigned. **What you’ll need** + Our ideal candidate will have experience in a coordinator capacity (preferably in facilities management and/or commercial real estate); + Post-secondary education (or equivalent combination of education and experience), preferably in engineering; + Intermediate level working knowledge of MS Office applications (i.e., Word, Excel, PowerPoint, etc.); + Experience in data aggregation and analysis (e.g. Power BI, entry level SQL, etc.) + Fundamental knowledge of visual programming and Python language; + Proven analytical capabilities with demonstrated attention to detail; + Strong written/verbal English communication skills; ability to communicate complex information in a clear/concise manner, particularly in client facing situations; + Self-starter with ability to work under minimal supervision; + Strong organizational skills; able to cope with multiple priorities and changing business needs to deliver successful results within agreed upon timeframes; + Ability to learn quickly and rapidly adapt to changing situations; + Ability to influence others without formal authority; + Ability to resolve problems through analysis, assessment and use of facts and sound reasoning; + Strong interpersonal skills; demonstrated tact, diplomacy and professionalism. **Why CBRE?** We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity. Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family. Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning. Diversity, equity, and inclusion (DE&I) are more than just values—they're a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business to new opportunities. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)