Process Improvement Specialist II

Location: AdventHealth Courtland- 602 COURTLAND ST, Orlando, 32804

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Monday-Friday 8:00am-5:00pm

The community you’ll be caring for: Orlando Campus

· Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando

· Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America

· AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country

· We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

The role you’ll contribute:

The Process Improvement Specialist II position is responsible for independently scoping and leading the successful management and execution of tactical improvement initiatives. The candidate is expected at a minimum to be well-versed with the concepts, principles, and theories behind continuous process improvement and total quality management. A qualified candidate must be able to prioritize and manage multiple competing projects, deadlines, and customer relationships, while interacting effectively with stakeholders at all organizational levels, including senior executives & physicians, to affect change within the organization. A successful candidate should be able to transfer clients’ perceptions of problems into viable solutions and actionable items, utilizing diplomacy and flexibility in response to clients’ changing concerns, while maintaining oversight of cost, schedule, and quality to ensure that critical milestones and deliverables are completed in a timely manner. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

Demonstrates, through behavior, Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

· Serves as a change agent and process facilitator for tactical improvement initiatives.

· Conducts analysis, documents processes, develops and implements effective controls, and optimizes processes to increase operational performance and reduce costs.

· Utilizes PI principles and tools, including value stream maps, standard work, 6s, visual management, facilitation, and change management skills to support continuous improvement.

· Prioritize and manage multiple competing projects, deadlines, and customer relationships.

· Maintains accurate documentation and status of project timeline and keep team stakeholders and executive leadership informed of project status. Proactively identify potential project risks and take steps to mitigate them.

· Facilitates cross-functional meetings and discussions to address roadblocks and ensure critical milestones and deliverables are completed in a timely manner. Travels between local locations as required for meetings & observations.

· Interacts effectively with stakeholders at all organizational levels, including senior executives and physicians, to affect change within the organization.

· Conducts observations, develop actionable plans, and implement viable solutions to problems identified.

· Work independently leading projects of moderate to high impact or complexity.

· Provides project guidance to other team members and may assign support tasks/responsibilities as necessary.

· Handles change management concerns and address political issues that may interfere with projects.

Qualifications

The expertise and experiences you’ll need to succeed :

KNOWLEDGE AND SKILLS REQUIRED :

· Solid understanding and application of data collection/analysis tools & methodologies

· Well-versed in process mapping, root cause analysis, statistical controls

· Experienced practitioner of quality & process improvement methodologies such as lean six sigma

· Excellent analytical, statistical, and problem-solving skills

· Ability to succinctly translate high level concepts into actionable items

· Familiar with project management and change management concepts and methodologies

· Excellent written and verbal communication skills

· Excellent organizational and time management skills

· Able to lead a project independently under limited direction and manage multiple projects simultaneously while thriving in a setting requiring collaboration and teamwork.

· Ability to transfer clients’ perceptions of problems into viable solutions. Utilizes diplomacy skills and flexibility in response to clients’ changing concerns

· Proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook, Visio)

KNOWLEDGE AND SKILLS PREFERRED :

· N/A

EDUCATION AND EXPERIENCE REQUIRED :

· Bachelor's degree with four or more years of relevant experience, or functional equivalence

· Master's degree with two or more years of relevant experience in Engineering, Healthcare, Business, or related field

· Proven experience leading process improvement projects, preferably in a complex organizational environment

EDUCATION AND EXPERIENCE PREFERRED :

· Project Management Experience

· Familiarity with MS Project, Analytical & Data Visualization Software (Minitab, Tableau, Etc.)

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED :

· Lean Manufacturing/Lean Six Sigma Green Belt or other equivalent quality certification

LICENSURE, CERTIFICATION, OR REGISTRATION PREFERRED :

· Clinical licensure

· Certified Associate in Project Management (CAPM)

· Change Management Certification

· Agile Certified Scrum Master

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Quality/Clinical Effectiveness

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 1 - Day

Req ID: 24041788

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.