Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

We are seeking a highly skilled Process Leader - Observability to join our team. The ideal candidate will have extensive experience in observability practices, including monitoring, logging, and tracing, as well as a strong understanding of security processes. As a Process Leader - Observability, you will be responsible for ensuring the efficient and secure operation of our observability infrastructure, optimizing performance, and supporting our teams in implementing observability best practices.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Key Responsibilities:

Design, implement, and manage observability solutions to meet the organization's needs.

Monitor and maintain observability infrastructure to ensure optimal performance and security.

Collaborate with development and operations teams to support the implementation of observability best practices.

Develop and implement observability governance policies and best practices.

Troubleshoot and resolve issues related to observability infrastructure and services.

Stay up-to-date with the latest observability technologies and trends to ensure the organization remains competitive.

Provide training and support to internal teams on observability-related topics.

Assist in checking and improving security processes related to observability.

Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Proven experience in observability practices, with a focus on monitoring, logging, and tracing.

Strong understanding of security processes and best practices.

Experience with observability tools such as Prometheus, Grafana, ELK Stack, or similar.

Proficiency in scripting languages such as Python, Bash, or PowerShell.

Excellent problem-solving and troubleshooting skills.

Strong communication and collaboration skills.

At least 3 years of experience in a related role.

Preferred Qualifications:

Relevant certifications in observability or security (e.g., Certified Kubernetes Administrator, Certified Information Systems Security Professional).

Experience with cloud-based observability solutions.

Knowledge of DevOps practices and tools.

Familiarity with security best practices in observability environments

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.