Work Location Type: Hybrid 

 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

 

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

 

 

Position Details:

As Process Management Analyst, you will complete the day-to-day activities on the Product Lifecycle and Maintenance team. You will determine and coordinate the notification of departments when information (e.g. data, copy, product images, search terms) needs to change in our system. You will focus on facilitating data quality and customer experience improvements through improved product information management. You will report to the Supervisor, Product Lifecycle.
 

You Will:

Facilitate and execute product lifecycle and maintenance processes

Collect, document, classify, and react to internal and external feedback; and determine if feedback needs to be escalated

Classify feedback and initiating resolution process, maintaining and executing product maintenance processes, and executing projects within given deadlines.

Partner with MSM departments for multiple information change activities, including submitting and addressing feedback

Understand the downstream impacts of maintenance and how teams interact to complete the work

Provide insightful department reports on a weekly and quarterly basis

Become a subject matter expert on JIRA, the work management platform; and train other team members when needed
 

You Have:

Bachelor's degree or equivalent experience

1+ years previous Merchandising, eCommerce, product lifecycle or relevant experience

Proficiency in Microsoft Office, Smartsheet, JIRA, PowerBI, SQL, and Google Applications (or other comparable systems).
 

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

Medical, dental, vision, and life insurance plans

Paid time off (PTO) and 6 company holidays per year

Automatic 6% 401(k) company contribution each pay period

Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement

A comprehensive set of emotional, financial, physical and social wellbeing programs

 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

 

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.