JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are seeking a detail-oriented and analytical Process Management Manager to join JLL’s growing Delta Air Lines Account. In this role, you’d partner with account stakeholders to solution, plan, implement, and report on cross-functional programs. Working as a member of the Account Services team, you’d leverage your skill set, experience, and creativity to improve operational efficiencies and deliver world-class service to our Client and Account Partners.

Core Responsibilities

Analyze existing business processes and workflows to identify areas of improvementDevelop and implement process management improvement initiatives to enhance efficienciesCollaborate with cross-functional teams to gather requirements and design new processesCreate and maintain process documentation, including flowcharts, standard operating procedures, and training materialsConduct mapping and modeling to visualize current and future state processesPartner to deliver on annual key performance indicator commitmentsProvide training and support on an as-needed basisParticipate in continuous improvement projects and account transitionsAssist in the selection and implementation of process management tools and technologies

Qualifications & Required Skills 

The ideal candidate will be an experienced and skilled individual, demonstrating the following:

Strong organizational acumen, and ability to demonstrate command of project management methods and terminologyBachelor’s degree or equivalent experience in business, financial, economics, engineering or related disciplinesThree or more years of experience in a similar rolePrior use of systems and tools used to program manageDemonstrated ability to successfully solution, manage, and report progress of cross-functional multi-faceted programsStrong Microsoft application skillsExcellent oral and written communication and presentation skills. Strong understanding of process management concepts with the ability to explain them to others. Present sound judgment, initiative, resourcefulness, grit, and the flexibility to operate independently in a fast-paced environmentDemonstrate a well-established commitment to continuous learning and innovationWilling and able to work at the stakeholder’s pace, using agile working methodology that enables an iterative approach to project deliveryOpen to being integrated alongside existing team members, sharing their knowledge with, and learning from, other team members and subject matter experts on the account and across the JLL communityBe customer service oriented with client contact when necessaryOffer a strong analytical skillset with a track record of identifying potential issues pro-actively and formulating solutions and contingency plansAbility to think strategically, adopt a shared vision, and embrace change as an opportunity. Set and maintain stakeholder expectationsCertification in Lean, Six Sigma, or other process improvement methodologies is a plus

Location:

On-site –Atlanta, GA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.