Process Optimization Lead, DSP Services and Standards
Amazon.com
At Amazon, we work hard to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Last Mile Delivery Service Partner Team, who supports Delivery Service Partners (DSPs) in one of the fastest-growing industries in the world, is seeking A Sr. DSP Services Ops Lead to support payments and value-added services (VAS) for DSPs.
The Delivery Service Partner (DSP) Services and Standards Team works with DSPs, Business Coaches, Finance, Fleet Managers, and delivery stations to support the relationship between AMZL and our DSPs. We are responsible for providing world-class payments and services to DSPs.
As a Process Optimization Lead, you will be the primary contact for internal Amazon teams who have questions regarding payments and value-added services. In addition, you will be responsible for resolving disputes and escalations in a timely manner, building relationships with internal Amazon teams, and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.
Key job responsibilities
Execute daily / weekly / monthly Payments and VAS tasks by following standard operating procedures (SOPs).
Optimize and Automate Process/Tasks.
Cross-functional work with Global DSP Payments Teams to drive standardization and optimization.
Daily metrics, Wiki updates, and DSP support updates.
Create files for other payments, secure approvals, missing invoice tracking, dispute SIM creation, and report creation to resolve disputes.
Communicates with Delivery Service Providers and acting based on SOP.
Resolve payments disputes from internal teams based on SOP.
Maintain dispute records and document
Review and update SOPs as required
Prioritize while balancing multiple tasks
This role involves working different shifts with the potential of overtime.
Assist with other DSP program activities as needed.
We are open to hiring candidates to work out of one of the following locations:
Nashville, TN, USA
The Delivery Service Partner (DSP) Services and Standards Team works with DSPs, Business Coaches, Finance, Fleet Managers, and delivery stations to support the relationship between AMZL and our DSPs. We are responsible for providing world-class payments and services to DSPs.
As a Process Optimization Lead, you will be the primary contact for internal Amazon teams who have questions regarding payments and value-added services. In addition, you will be responsible for resolving disputes and escalations in a timely manner, building relationships with internal Amazon teams, and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.
Key job responsibilities
Execute daily / weekly / monthly Payments and VAS tasks by following standard operating procedures (SOPs).
Optimize and Automate Process/Tasks.
Cross-functional work with Global DSP Payments Teams to drive standardization and optimization.
Daily metrics, Wiki updates, and DSP support updates.
Create files for other payments, secure approvals, missing invoice tracking, dispute SIM creation, and report creation to resolve disputes.
Communicates with Delivery Service Providers and acting based on SOP.
Resolve payments disputes from internal teams based on SOP.
Maintain dispute records and document
Review and update SOPs as required
Prioritize while balancing multiple tasks
This role involves working different shifts with the potential of overtime.
Assist with other DSP program activities as needed.
We are open to hiring candidates to work out of one of the following locations:
Nashville, TN, USA
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