Join us as a Process Optimisation Lead within our Multinational Global Service Delivery team to take your career to the next level with a global market leader.

This role can be based from our London, Dublin or Frankfurt office.

Multinational

AIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers, empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore and deliver new solutions to meet our customers’ global insurance needs.

How you will create an impact:

This is a fantastic role that offers great career progression, as you will have the opportunity to drive impactful change focusing on the client experience across all product lines in countries all over the world for AIG’s largest clients. In this role, you will play a critical role in enhancing Multinational operational capabilities.

Some of the key responsibilities include:

Process Optimization: Lead the design and continual improvement of end-to-end processes across Multinational operations, ensuring alignment with strategic goals, operational efficiency, and regulatory compliance.Implementation Management: Manage the rollout and adoption of process improvements, ensuring smooth transitions, effective stakeholder engagement, and minimizing business disruption.Cross-functional Collaboration and Stakeholder Engagement: Partner with cross-functional teams to identify gaps, gather requirements and develop improvements to ensure process solutions align with stakeholder needs.Project Leadership: Coordinate process improvement initiatives and strategic projects that enhance operational effectiveness across multiple jurisdictions and geographical regions.Change Management: Develop and execute change management plans to ensure successful process adoption by global teams, including communication, training, and support for impacted stakeholders.Data-Driven Insights: Collaborate with MN analytics team to leverage data and reporting tools to measure process performance, identify improvement opportunities, and guide decision-making.Process Documentation and Training: Oversee the creation of detailed process documentation, training materials, and best practice guides to support global teams in delivering consistent, high-quality service.Continuous Improvement: Identify operational inefficiencies, opportunities for improvement and socialize best practices.

What you’ll need to succeed:

Significant experience in process design, implementation and improvement within a complex, global organizationStrong project management skills, with a proven track record of leading cross-functional initiativesExperience working in the insurance industry – Multinational Operations experience advantageousExcellent communication and stakeholder management skillsAnalytical mindset, able to work with data and metrics to drive process improvementsStrong reporting skills, with experience in ExcelPassion for driving a culture of operational excellence across the organizationProficiency in change management methodologies and tools (MS Viso etc)Understanding of compliance and risk management frameworks in regulated environments.

Ready to make a bigger impact? We look forward to reviewing your application.

#LI-AIG

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

OP - Operations

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd