Combined Insurance, a Chubb Company, is seeking a Senior Process Owner to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals—just like you!

JOB SUMMARY:

As a Senior Process Owner, you will help drive Operational Excellence capability for the Business Unit and partner with business leads to deliver significant improvement in process efficiency and effectiveness, cost-to-serve, control/risk, agility and customer experience.

As part of the Business Process Management (BPM) team, the Senior Process Owner is responsible for defining, implementing, measuring and improving a specific end-to-end business process to consistently deliver value. The Senior Process Owner analyzes operational performance metrics; identifies key opportunities and gaps in the core business processes; ensures application of the appropriate process improvement methodologies, tools and techniques to drive improvements; and continues to be an advocate for future operational improvements by partnering with and challenging the business and leadership in system thinking and innovation.

 

RESPONSIBILITIES

Create an inventory of all process activities in the Business Unit using our standard framework and tools. Coordinate with subject matter experts to create and maintain accurate and complete process documentation, including standard operating procedures, workflows, business rules and protocols. Use hypothesis-based problem solving and drive decisions using data-driven, fact-based analysis. Help refine business goals/objectives, create future state business architectures, define/prioritize desired capabilities, and design business solutions spanning people, process, and technology. Facilitate a Continuous Improvement (CI) Program in the Business Unit to align the organization on critical performance indicators while simultaneously driving breakthrough objectives. Support delivery of process improvements: conduct data collection and quantitative analysis, opportunity identification and prioritization; develop recommendations; and facilitate the design of new or improved business solutions including process re-engineering, process automation and business process outsourcing. Proactively collaborate with key stakeholders in Quality, Training, and IT to ensure coordination and organizational readiness when implementing process improvements. Ensure process improvement projects are integrated and aligned with other business activities, projects and business strategy and coordinated with the appropriate project delivery leads to accomplish the project goals. Bring Lean expertise to the Business Unit and develop others in the methodology – facilitate and train on Lean tools and techniques and mentor management to deepen the Lean mindset. Ensure two-way open communication throughout the Business Unit. This includes keeping the stakeholders informed of project status and ensuring coordination of all process changes. Support, coach and mentor junior team members on a continuous basis for improvement and development. Identify, assess and prioritize potential process failures (FMEA) and then develop and implement an action plan to mitigate risks. Actively monitor and analyze metrics using dashboards to identify trends or opportunities where cost savings/cost avoidance or quality improvements can be realized.
 

COMPETENCIES:

Strong ability to map processes for as is and to be Process Improvement tool mastery Strong problem-solving and analytical skills; data-driven Strong business acumen Ability to convey and communicate complex concepts simply, clearly and cogently Understands technology as a process enabler Understands agile as a delivery method and ways of working Ability to engage and influence stakeholders at all levels Ability to multi-task in a fast-paced environment, balancing competing priorities yet appropriately assertive in accomplishing the task at hand Ability to work independently on assignments of moderate to high complexity Ability to lead focus groups and workshops Possess learning agility - the ability to quickly grasp new concepts and emerging technology, proactively seeks out learning and continuously expands expertise Solid coaching and mentoring competency

SKILLS:

Strong Project Management skills that include breaking down work into steps, developing schedules and working well under time constraintsLean Black Belt certification, in training or equivalent project experience is a plusExcel, PowerPoint, Visio (or other similar software).

 

EDUCATION/EXPERIENCE:

Bachelor's degree and at least 8-10 years of experience in the finance or insurance industry; experience with group billing and administration is preferred.Demonstrated experience leading or participating in process discovery, process analysis, process design and process optimization.Strong knowledge of BPM technology and industry best practices; experience with OpenText is a plus.