Process Systems Coordinator - BOF Central Area (Galveston) **Galveston, Texas, United States** Engineering, Crafts, Trades & Labor UTMB Health Requisition # 2404361 **Minimum Qualifications:** Bachelor’s degree or equivalent and three years related experience (e.g., management consulting, organizational development; process re-engineering/re-design, and/or operations management). **_Preferred Education/ Experience:_** + Relational database experience, (Access, SQL, etc.) + Office365 applications (Visio, PowerPoint, Word, Excel, etc., Power BI is preferred. **Job Summary:** To provide the advisory, technical, and administrative skills necessary to manage programs and projects, and/or improve the performance of logistics operations. Primarily responsible for coordinating and facilitating the design, development, and implementation of systems, controls, and processes for organizational development and/or to improve the efficiency and effectiveness of operations. **Job Duties:** + Identify key customers and forecast the customer’s needs. + Develop strong partnerships with customers and process areas to proactively understand their business and assess their needs. + Review customer support reports and provide feedback to service/process areas recommending appropriate corrective action, if necessary. + Coordinate and assist in the development of process communication and customer relation materials. + Serve as liaison between customers and the process to provide customer assistance and information. + Compile and analyze reports for customer education/training needs and process improvement opportunities. + Analyze reports and surveys identifying process improvement opportunities and possible problem areas. + Develop action plans to resolve problems and/or eliminate future problems. + Conduct assessment of customer training needs making modifications to the training program, as appropriate. + Recommend and facilitate the collaborative development of process change, new programs, and operational plans. + Facilitate the implementation of new methods, procedures, services, and/or operational concepts. + Facilitate the development of integrated processes and systems among multiple service/process areas to optimize operational efficiency. + Coordinate and/or assist in personal development planning for service/process areas; provide mentoring and coaching for + employee development. + Assist service/process areas in benchmarking and facilitate continuous process improvement. + Work closely with customers and service/process areas in proactively facilitating the resolution of problems/issues and consult with customers/areas on process improvements to reduce/eliminate problems. + Report on team progress and attainment outcomes/change. + Provide team support regarding technical expertise, problem resolution/troubleshooting, training, coaching, and team facilitation. + Develop curriculum and training programs to support the process and meet customer needs. + Prepare training presentations, obtain visual aids for training programs, and conduct customer training. + Serve as public relations and communication representative for the process promoting process programs and services. + Assist in the coordination and organization of customer-focused educational / support programs. + Assist, recommend, and facilitate the collaborative development of team process change, new programs, and operational planning. + Coordinate compliance with all applicable UTMB, State, and Federal rules and regulations. + Maintain and report service/process area outcomes. + Coordinate and/or assist in administrative tasks for service/process areas (e.g., time & attendance, work schedules, work assignments, and performance evaluations). + Adhere to internal controls and reporting structure. + Perform related duties as required. **Knowledge/Skills/Abilities:** + Good analytical and problem-solving skills. + Demonstrates excellent teaching, coaching, mentoring, and/or facilitation skills. + Good project management skills. + Ability to analyze and interpret data and prepare written analysis/recommendations. + Demonstrated knowledge and application of process improvement, communication, and/or organizational developmentmethodologies. + Good public speaking skills. + Good technical knowledge of one or more process areas and good overall knowledge of all areas within the process. + Demonstrate exceptional customer service skills. + Excellent verbal and written communication skills. + Demonstrate the ability to proactively assist customers with their immediate and long term needs. + Excellent organizational and time management skills. + Working knowledge of UTMB policies and procedures. + Ability to work in a team-based environment contributing ideas, participating in team decisions, and achieving team outcomes. **Salary Range:** Actual salary commensurate with experience. **Work Schedule:** Monday through Friday, 8am to 5pm, and as needed on occasion **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities. Compensation