Processing Assistant
Full Time, Office Based Role
Permanent
Rotherham (S66)
Are you looking for a new challenge in a dynamic and fast-paced environment? Join us in a full-time, permanent role as part of ourTraditional Processing, On-demand, and Onscreen Team. This role is critical to ensuring the smooth delivery of qualifications, supporting a range of processing activities within the Qualification Processing Department.
Your Role
As a Processing Assistant, you will contribute to the efficient delivery of General Qualifications, Vocational Qualifications, and On-demand Qualifications. Your role will include diverse tasks such as processing examination papers, resolving results, monitoring examinations, managing candidate malpractice cases, and more. You will also have opportunities to lead seasonal staff during peak periods.
Key Responsibilities:
Process paper-based examination materials, ensuring results are accurately issued.
Monitor onscreen and on-demand tests, including remote examinations.
Communicate effectively with centres, examiners, and internal teams via phone, email, and video conferencing.
Input data from marked scripts and oversee result resolutions.
Escalate issues impacting service level agreements (SLA).
Investigate candidate malpractice in line with JCQ guidelines.
Support other areas of the business when required.
About You
Our ideal candidate is customer-focused, proactive, and thrives in a collaborative environment. You’ll excel in delivering results in a fast-changing setting and take a creative, innovative approach to your work.
Essential Skills and Experience:
Proficiency in MS Word, Excel (intermediate level), and Outlook.
General office experience and a methodical approach to work.
GCSE-level qualifications (Grade C/4 or above in English and Mathematics or equivalent).
Strong attention to detail and analytical skills.
Desirable Skills:
Experience communicating with internal and external customers.
Familiarity with processes in an awarding body environment.
Why Join Us?
This role offers an opportunity to contribute to a key function that impacts learners nationwide. With supportive colleagues and opportunities for personal development, you’ll play an essential role in our commitment to delivering high-quality qualifications.
We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families, too.
Your dedicated talent partner will go through these with you in detail.
Application Process
To apply, please submit your CV along with a cover letter detailing your suitability for the role. Your cover letter should address how your skills and experience align with the responsibilities and competencies outlined in the job description.
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What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: PRODUCTION/OPERATIONS
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Workplace Type: On-site
Req ID: 17775