**Responsibilities** **SUMMARY** Serves as a Subject Matter Expert (SME) for multiple functions within the Processing Management department to include; all functions related to Mortgage Loans and serve as SME for subpoenas and other court requests. Performs loan payoffs, post Chapter 13 items as well as GAP and Warranty items. Also follows detailed and standardized procedures in performing transactions for members mailed in check deposits and loan payments. **ESSENTIAL DUTIES AND RESPONSIBILITIES** + Function as a Subject Matter Expert (SME) on Mortgage Loans providing service and support to Advancial Mortgage and Midwest. Provide support to upper management to provide mortgage documents for loan participations and sales within the deadlines provided. + Serve as a Subject Matter Expert (SME) providing support and service by processing all subpoenas and court requests for Advancial documents for civil and criminal cases. Complete all requests within deadlines provided. This would include reviewing the subpoena to ensure it is valid and within legal code requirements. + Responsible for processing and sorting all incoming mail for the credit union; which includes preparing a daily courier run to the Remote Operations Center for all departments housed there. + Responsible for the processing of the weekly Home Equity Status report, including the processing of Home Equity release of liens within timeline established to comply with compliance regulations. + Assist with the management of our record inventory stored off site with outside vendor. Serve as a back-up point of contact to pull or return record inventory from off-site storage. + Communicates with Account Services after insurance payments are applied and a balance still remains to ensure cancellation of elective products such as GAP and Warranty. + Processes payoffs that are mailed in from dealers, insurance agencies and members. + Applies all insurance cancellations, TT&L refunds and other refunds from dealers or insurance companies to member loans accordingly. + Responsible for mailed payment/deposit processing and balancing. All member mail-in/express delivery deposits, loan payments and other account posting functions daily. + Responsible for processing and balancing Remit Plus on a daily basis and working with the Accounting department to clear any outages. + Provide backup assistance to Retail Operations with Skip-a-payments + Process Verification of Deposits (VOD) in a timely manner + Responsible for processing member requests via PRISM, SRMS, call or email. Requests include, but are not limited to: payoff quotes, paid in full letters, verification of deposits and statements of fact. + Responsible for scanning indirect lending packets and home equity packets for processing; including database maintenance and tracking of original documents to be housed in the off-site file room. + Prepare insurance documents to be mailed to 3rd party. + Prepare welcome packages for new members that are onboarded through Advancial Mortgage. + Assist with all other Processing Management duties to provide backup when needed. + Responsible for maintaining a working knowledge of computer equipment and software required including Microsoft Word, Excel, Outlook, etc. **The pay range for this position is $18.58 - $23.23/hr. and is based on experience.** **Qualifications** **EDUCATION and/or EXPERIENCE** High school diploma or general education degree (GED); and two years related experience and/or training; or equivalent combination of education and experience. Advancial Federal Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) Advancial Federal Credit Union participates in the Electronic Employment Verification process. Please click here for more information. (https://www.advancial.org/Advancial/media/advancial/pdfs/E-Verify\_Participation\_Poster\_ES.pdf) If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please complete the form below. If you’d like to view a copy of the company’s affirmative action plan, pleasecomplete this form. (hr@advancial.org?subject=Employment%20Inquiry&body=Name:%0aCity:%0aState:%0aPosition%20interested%20in:%0aPlease%20enter%20a%20message%20below:) **Overview** Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. We are an established and proactive full-service financial institution providing personal, convenient and advanced financial services to individuals and select group partners. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions. At Advancial, we always strive to provide the best service and products to our members because we love what we do. We work together to build a culture that promotes a positive employee experience. We’ve been named a Best Company to Work for in Texas for nine consecutive years and a Best and Brightest Company to Work For nationally and locally because we’re serious about building fulfilling careers and not just day jobs. We invite you to learn more about this position and what Advancial has to offer by completing our online application. **Job Locations** _US-TX-Dallas, TX_ **Category** _Administrative/Clerical_ **Type** _Full-Time Regular_ **Location : Location** _US-TX-Dallas, TX_ **ID** _2025-1461_