The Operations Associate I will support the team in providing a high level of service to both internal and external clients. The Operations Associate I will provide timely and accurate processing of specified operational activities within the Department, focusing on meeting daily/weekly/monthly SLAs. The role also involves understanding operational workflows as it relates to the both the individual role as well as Operations as a whole. **Skills/Competencies:** The candidate must be able to demonstrate the skills/competencies as listed below. • Communication Skills - Demonstrates the ability to clearly communicate with internal and external clients through verbal and written communication. • Technical Knowledge - No to minimal ERISA knowledge or job specific technical knowledge required. Basic understanding of assigned tasks underpinning Operational function • Problem Solving- Effectively solves problems with direction to do so utilizing resources/procedures for a specific process, with a defined resolution. • Detail Oriented vs. Big Picture- Generally focuses on details of a specific task related to a process. Focus is entirely task based vs. conceptual. • Conflict Resolution - Identifies and escalates conflict so that it can be addressed by senior associates and/or leadership. • Training/Mentoring - New associate that requires training in business functions. • Risk Taking/Decision Making - Makes decisions on a participant or plan level transaction based on precedent (assistance may be required). • Planning/Organizing - Generally plans for current day in order to meet task specific objectives as defined. Generally planning for self only. May require some assistance with department specific task organization. • Time Management/Prioritization - Works best with a pre-defined schedule or set of existing priorities. Needs assistance dealing with conflicting priorities. Responsibility to manage own tasks. • Work Style - Requires regular direction. Once direction received, is able to effectively complete tasks and report results. • Initiative/Work Ethic - Completes daily work as assigned. Seek out opportunities to assist peers with daily volumes. Take on additional departmental responsibilities when assigned. **Job Duties/Responsibilities:** • Ensure timely and accurate processing of participant enrollment/census information. • Analyze, identify and resolve client issues. • Ensure that all requests are completed timely and accurately. • General understanding of enrollment processes and ability to process/QC enrollments • Ability to effectively communicate (Verbal/written) with Clients on forms that are not in good order and see forms through to completion • Support Product Operations functions such as Pending transactions, Morningstar processing, Enrollment Guide order processing. **General duties and responsibilities:** • Consistently provide a high level of Customer Service while communicating and coordinating with internal/external business partners to assist in issue resolution. • Research and resolve comments or client requests as assigned. • Provide management reporting as required by partner. • Achieve service level goals identified by each financial partner. • Perform other duties and/or special projects as assigned. • Responsible for protecting and securing all client data held by Ascensus to ensure against unauthorized access to and/or improper transmission of information that could result in harm to a client. • The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture. _Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website._ Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).