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Position:Producer Support Representative

Position Summary:Provides technical support to the producer community in use of the Producer Portal. Assists the producer community in researching application movement to membership and helps with the resolution of any obstacles. Works with the market lead(s) to assist with producer onboarding. Functions as a liaison with other departments on the producers behalf.

Job Description:

Primary Responsibilities

Assists producers with Producer Portal technical issues, annual certifications, & telephonic enrollments.Assists current members with application for OSB opt in (Client restrictive).Supports producers with resolving an assortment of problems spanning across multiple departments.Covers phone queue & maintains a ticketing system to track inbound calls and emails to Producer Support.Coaches producers on use of self service Editor to update PII.Researches the CMS system for beneficiary verification as requested by the producer.Completes client special request and reporting as needed.Performs other duties as assigned.

Qualifications

High school diploma, GED, or equivalent1+ years of relevant experience in healthcare, Medicare, or Medicaid environment or the knowledge, skills, and abilities to succeed in the roleProficient knowledge of the Producer Portal, CMS System, and self-service editorStrong verbal and written communication skillsAbility to work with other in a flexible, cooperative, and collaborative mannerGood customer service skills with the ability to demonstrate courtesy, compassion, and helpfulness in a professional mannerFavorable computer skills, including Microsoft Outlook, Excel, and WordGood multi-tasking, prioritization, organization, and problem-solving skillsAbility to work a rotating shift between 7 am and 7 pm (3 shifts) and to provide phone queue coverage for 5 days a week 9 months of the year and 6 days the week 3 months of the year

Working Conditions

While performing the duties of this job, the employee works in normal office working conditions.

Disclaimer

The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

Lumeris is an EEO/AA employer M/F/V/D.

The hiring range for this position is:

$44,100.00-$54,825.00

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being. Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more. Learn more by visiting our Careers Page.

Member Facing Position: No- Not Member or Patient Facing Position

Location:St. Louis, MO

Time Type:Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.